Lowongan Customer Service Executive di PT Dachin Etech Global

RESPONSIBILITIES:

• Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure.
• Handle the Customer’s inquiry.
• Analyse and investigate the problem/barrier that occurred in the transaction process.
• Process and monitor orders.
• Handling the after-sales inquiries in accordance with after-sales requirements and procedures.
• Manage the after-sales evaluation in a timely manner, and follow up the adverse evaluation within two working days.
• Record and promptly follow up on the after-sales problems by liaising with the relevant Department/function according to each complaint. 
• Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make a list, and analyze the feedback in after-sales service. According to the data and information, Customer Service Executive shall report to the Customer Service Manager to ensure the quality of pre-sales services.
• Maintain communication and provide necessary information on the delivery process to the Customer.
• Regularly send promotion messages to old customers based on actual store content.
• Make a list and analysis regarding the problem and improvement on the methods in Customer relationships and provide constructive feedback for improvement to the Customer Service Manager.
• Customer relationship management.
• Social Media management and customer engagement.
• Promotion of product by doing live streaming

REQUIREMENTS:

• Preferable at least 1 year of e-commerce customer service or offline sales experience;
• Excellent fresh graduates are welcomed;
• Good communication skills - verbal and written, listening skills;
• Attention to detail and accuracy;
• Familiar with the basic process and basic knowledge of shopping platforms;
• Adaptability, initiative, and stress tolerance;
• Must be able to speak English actively;
• Willing to work in shifts;
• Willing to be placed in the Cikarang area (WFO 100% from Monday-Friday).