Lowongan Senior Sales di PT Aether Digital Indonesia

Job Summary

You will be responsible for developing long-term relationships with customers and overseeing sales and all activities related to closing a sales opportunity.You should work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience.

Job Description

•      Managing and servicing of Key Account, aligned with company objectives

•      Achieving quarterly sales targets.

•      Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing account to maximize share of wallet

•      Act as the point of contact and handle customers’ needs. This will include pre/ post sales follow up.

•      Resolve conflicts and provide solutions to customers in a timely manner.

•      Suggest actions to improve sales performance and identify opportunities for growth.

•      Monitor sales metrics (e.g. quarterly sales results and annual forecasts).

•      Report on the status of accounts including key account analysis, risks and opportunities.

•      Monitoring market trends and providing regular competitor feedback.

•      Devise and implement specific account management strategies and activities to penetrate new clients/prospects and to increase expansion in assigned client organizations.

•      Devise and implement account management activities to build customer satisfaction and long- term customer loyalty.

•      Develop long-term high-level relationships with executives in assigned accounts.

•      Work with Partners – Delivery and Solution team to manage client expectations and ensure client satisfaction on all projects delivered.

•      Ensure timely submission of Invoices for existing services render / to-be rendered, and collections of monies dues.

The Successful Applicant

•      Degree in Business Administration, Marketing, or relevant field

•      Minimum 10 years related work experience in Cloud based solution Industry. Hands-on experience to deliver excellent customer experience. 

•      Excellent knowledge of Telecoms BSS/OSS software, including eTOM, ™ Forum trends and best practices.

•      Experience in working with different teams like Delivery, Finance, Pre-sales, Solutions

•      Understanding of sales performance metrics.

•      Excellent communication and negotiation skills. Excellent verbal and written communication in English.

•      An ability to deliver projects and answer inquiries on time.

•      Business acumen with a problem-solving attitude.

What we offer in return:

•      Exciting opportunities to create and grow in a rapidly growing organisation that is a disruptor in the telco space.

•      Amazing colleagues and culture that encourages you to do your best work while staying authentic and true to yourself.

•      Wellness first. We believe that wellness goes beyond team celebrations and birthday parties. Our holistic approach to wellness gives you opportunities to recharge, connect and explore, at and outside work. In addition to the standard leave entitlements, we offer:

•      1 day of wellness leave every quarter for you to take or your health and wellbeing, and explore your personal passions.

•      20 days to work from anywhere each year, allowing you more flexibility to explore and connect with your interests while delivering work you will be proud about.