Lowongan Guest Experience Manager di PT Tika Bahtera Wisata

Main duties and responsibilities:

• Assisting with attracting and managing the recruiting process whilst managing CERS.

• Integral part of the Operations team and executes Management initiatives.

• Consults with the Regional Customer Experience Manager to define requirements to recruit, train and develop teams and future talent.

• Creates and executes training and development to ensure competence and consistency of service delivery by all team members.

• Manages the customer journey and looks for ways to propose to Management enhancements to the customer experience whilst being commercially minded.

• Proposing the Innovation and implementation of new events and tours whilst ensuring the n events and tours are executed to a high consistent standard.

• Creating and updating interactive activities within the hostel for customers amusement and entertainment.

• Drives conversion of honest reviews from satisfied guests.

Recruitment

• Assists with the recruitment process.

• Ensures succession planning and replacement of CER positions is discussed and planned for in a timely manner.

• Supports the visa process with the assistance of the Regional Customer Experience Manager and HR.

• Assists with the issue of contracts, fixed term or otherwise with the assistance of the Regional Customer Services Manager and HR.

• Assists with the issue of new starter paperwork completion and compliance.

• Ensures all CERs and VIGS are fully inducted to the Mad Monkey culture and KPIs and expectations including revenue are set, communicated and formally followed up.

• Mencari kandidat yang bisa bekerja pada hari kerja dan hari Sabtu
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP