Lowongan Customer Satisfaction Executive (English Customer Service) di PT Gamertogamer Global Group

Our CSE will be running a 24x7, You will work shift with a team and handle global users & local users (using Bahasa and English). Therefore, we are looking for someone who is fluent in English. You will provide support to sales representatives and respond to customer and prospect queries.

Requirements

• Proven work experience as a Customer Support Specialist or Customer Support associate (preferably from game-related companies)
• Fresh graduates can apply
• Able to work at BSD, South Tangerang
• Willing to do the work shift (CSE Team will be running 24/7)
• Possess passion in video games (console/mobile/PC)
• Fluent in English is a must(bonus will be mandarin)
• Hands-on experience with CRM systems (Freshdesk, Zendesk, SalesForce, etc.)
• Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)
• In-depth understanding of sales principles and customer service practices
• Representable appearance

Responsibilities

• Provide troubleshooting assistance for customer orders, account status, and relevant problems
• Provide data and guides to help the sales team
• Stay up-to-date with new product and feature launches
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Maintain FAQ articles to keep up-to-date information for customers
• Suggest sales process improvements