Lowongan Claim & Administration Staff di PT Yanmar Diesel Indonesia

Job Function :

Claim & Administration will be responsible to manage product claim and administration to support after sales service operations.

Job Description :

• Perform claim administration process, includes but not limited to:

1. Log, update and monitor product issue, transactions and repair result into the system.
2. Submit and monitor product warranty claims and all supporting data to the Factory.
3. Manage claim reimbursement and settlement documents.

• Evaluate operations performance by reporting and analysis, includes but not limited to:

1. Customer Service activities monthly performance.
2. Call Center performance evaluation.
3. Survey result evaluation and define follow up action.
4. Dealer / ASN compliance and target achievement.
5. Create order for any supplies, supporting material and consumables for Office, Training Center and Service Workshop requirement.

• Maintain CS asset and facilities in accurate data availability (vs. system).
• Maintain data document accuracy, general administration paperwork and document archiving.
• Implement Continuous Improvement, Safety and 5S.

Requirements :

• Business Administration / Industrial Engineering Bachelor / Diploma degree
• Minimum 2 years’ experience in Construction Machinery / Agriculture Machinery / Automotive and similar industry
• Proficiency in MS Office applications and familiar with after sales service system
• Fluent in English, Japanese is an advantage
• Strong communication and interpersonal skill both internal and external parties
• Integrity, transparency and professional attitude to reflecting professional company image
• Teamwork and eager to support others
• Proactive, set priority action and strong positive mindset
• System Application and Technology expert
• Customer satisfaction oriented