Lowongan Regional Customer Succes Lead di PT Advance Intelligence Indonesia

As the Regional Customer Success Lead, you will be responsible for training, coaching, and managing a team of new and established Customer Success Managers in a fast-paced and rapidly changing environment. In this role,  you will work closely with  Customer  Experience  Team and  Advance. AI’sleadership team to manage a pipeline of High & Medium Touch customers, nurture a team of world-class Customer  Success  Managers, and execute and improve customer retention playbooks.As part of our customer success-focused, results-driven organization you’ll be responsible for maintaining a high standard of customer experience to drive sustainable, long-term customerhappiness

What You’ll be Doing:

1. Work closely with the  Commercial  Team for the Regional Account Management organization,  focusing on driving product adoption,  leading a  positive customer experience, and driving growth through gross renewals and upselling of products.
2. Drive customer outcomes, product adoption, and customer experience
3. Lead a team of Regional Customer Success Managers
4. Work closely with another functional team from the Commercial, Product, and Engineering Team
5. Help drive customer references and case studies.
6. Track customer analytics to understand user behavior and identify potential product features proactively

What you should Have:

• Relevant work experience in a customer-facing customer success, account management, or strategic consulting organization.
• Working Experience within the Fintech/Banking/Finance/AI Space
• Demonstrated progressive management experience leading teams in a software company.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. Strong interpersonal skills and experience building strong relationships.
• Experience successfully working with senior (C-level) executives
• Proven track record of highly-professional customer service in a fast-paced, dynamic environment.
• Experience working with data to extract insights about customers’ API consumption and how this translates to business.
• Willing and able to address escalated client issues with speed and urgency
• Fluent in both spoken and written English and Bahasa Indonesia.
• Ability to travel if needed