Lowongan Corporate IT Business Analyst di PT Trinusa Travelindo

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

General Responsibilities

• Manage transformational IT projects such as organizational process and system improvement, multi-country implementation, cost optimization, company-wide IT service, etc.

• Maintain effective communication and working relationships with various stakeholders and peers on the project performance.

• Collect feedback from stakeholders to identify potential improvements in the Information Technology context.

• Provide recommendations to the development of processes & tools across departments.

• Prepare and implement monthly PDCA/ improvement ideas

• Deliver effective presentations of assessment findings & recommendations to high-level management.

Specialized Responsibilities

• Manage IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operation Management (ITOM) projects, such as Incident, Problem, Change, Release, Deployment, Access, Service Request and Service Level Management initiatives as a Project Manager and create documentation relevant to their scope.

• Identify the current state of ITSM, ITAM, ITOM processes & procedures (such as invoicing process and reports alignment with the product team), and facilitate the implementation of all necessary improvements.

• Identify and collect inefficiency and cost-saving opportunities, and provide recommendations.

• Coordinate the creation and review of IT related guidelines and relevant documentation and the rollout, including the socialization.

• Lead the development of documentation templates (weekly/ monthly reports, announcement, postmortem, project review, etc) in the IT Service Management context.

• Coordinate and plan the regular reviews or audits or assessments on the current IT processes and technologies.

• Lead the IT Work Intake process as an IT Portfolio Manager and ensure that all new project request processed via the defined process and preliminary scopes or budget identified

• Design and maintain the technology business case/ work intake template.

Requirements

General Requirements

• Strong educational background with a minimum of Bachelor’s degree from a well-known and accredited university.

• 5 years of experience as an IT Business Analyst, IT Strategy, IT Portfolio, or IT Governance (for the senior role).

• 2 years of experience as an IT Business Analyst, IT Strategy, IT Portfolio, or IT Governance (for the junior role).

• Must have a mix of technical IT knowledge and general business knowledge to locate business problems and potential solutions.

• Excellent command of spoken and written English and Bahasa Indonesia and the ability to work across multiple countries.

• Strong presentation and communication skills to deliver findings and recommendations.

• Willingness to travel extensively to all Traveloka offices.

Specialized Requirements

• Experience in Project Management or Program Management roles with demonstrated knowledge of both traditional Waterfall and Agile methodologies.

• Strong knowledge of ITSM/ITIL frameworks, ITGC, ITELC, or other relevant frameworks/ standards.

• Must be familiar with the technology and the business implication of technology.

• Strong experience in reviewing and optimizing the business & IT operational processes.

• Understanding of general business concepts such as TCO, timeline, cost & expense, etc, including apply these skills to practical business decision-making.

• Experience in creating Business Cases with a structured and factual approach.

• Exceptional documentation skills and attention to detail for documentation (document versioning & storage, processes/procedures/ policy documentation, cash flow documentation, etc.)

• Experience in designing and implementing ITSM initiatives, not only on the process but also on the tools.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!