Lowongan Customer Support di PT Advance Intelligence Indonesia

Launched in late 2019, Ginee is one of Asia's leading e-commerce merchant services platforms. We provide omnichannel order, warehousing, supply chain, and distribution management solutions for retailers, distributors, and suppliers. Our digital marketing arm also provides big data, multi-channel advertising, and performance marketing solutions for brands and enterprise customers.

Today, Ginee supports 150,000+ active merchants on its platform, which has processed over a total of USD 3 billion in total GMV since 2020. Currently active in Singapore, Indonesia, Philippines, and mainland China, we are rapidly expanding operations across SEA and Greater China.

As part of the Advance Intelligence Group, an Al-driven technology company with over 2,000+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues, and communities.

Our culture is built on values that are core to who we are and what we stand for:

1. We foster an INNOVATION mindset
2. We achieve results with EFFICIENCY and excellence
3. We take pride in the QUALITY of our work
4. We uphold INTEGRITY in all we do
5. We embrace COLLABORATION to work across business lines and borders

Job Descriptions:

- Maintaining a positive, empathetic, and professional attitude toward clients at all times.

- Address customer issues and provide effective solutions while ensuring customer satisfaction.

- Collaborate with the customer service team to ensure customer issues are resolved promptly.

- Troubleshoot technical issues and escalate complex problems to the appropriate department or team member.

- Proactively seek out opportunities to improve the customer service experience.

- Develop a deep understanding of all regional procedures and products within Ginee

- Meet individual and team performance targets for customer service and quality.

- Ensures customer satisfaction and provides professional customer support.

- Stay up to date with product knowledge and customer service best practices.

Job Requirements:

- Bachelor's degree in business administration or any course

- 2 years relevant work experience in Customer service and eCommerce

- Strong phone contact/chat handling skills and active listening

- Passionate and proactive in delivering customer experience

- Experience in Escalation Handling/conflict management

- Excellent attention to detail, documentation, and organizational skills

- Excellent written and verbal communication skills in English

- Proactive qualities with the willingness to learn

- Ability to multi-task, prioritize, and manage time effectively

- Stable internet connection (at least 10 -15 Mbps)

- Flexibility to work in shifts as needed, including extended hours weekends, and holidays