Lowongan Change Manager di PT Jasa Teknologi Informasi Ibm

Qualifications:

1. Strong understanding ITSM processes: change and release, ITIL certified is preferable
2. Experienced in handling IT systems, either one of: IT Infra: server/network/storage, or IT applications
3. Good problem determination skills, able to direct issues to the right team
4. Good coordination skills and ability to collaborate with team members.
5. Strong problem solving, analytical, and time management skills
6. Strong report developement experience

Job Descriptions:

1. Develop and deploy Change Management Processes
2. Responsible for managing the end-to-end delivery of all configuration changes including any Service Request(s) and Change Request(s) in relation to the System including but not limited to coordinating with client and third party vendor when required.
3. Assess impact on the Change Request(s).
4. Perform tracking and reporting the status of the change.
5. Maintain documentation on the Service Request, Change Requests, suggested change plans and the actual changes performed.
6. Analyze change management standardized operational reporting deliverables (day to day review).
7. Develop and provide monthly service demand information to client to support work planning and coordination.
8. Carry out a review post the implementation of approved changes and provide feedback on the success / failure of the change and side-effects of carrying out the change on other systems that interface with the changed item(s).
9. Build a change model prior to actual implementation to access the impact of the change.
10. Schedule implementation of changes to meet client business schedules and phase in changes accordingly to meet the schedule.
11. Provide regular and appropriate progress updates to client or third parties who are affected by a change.
12. Enforce documentation standards, task lists and run sheet updates.