Lowongan Customer Service Officer (English speaking) Kota Kupang di PT Teknologi Perdana Indonesia

Maxim not only helps connect taxi drivers and passengers, but also offers different types of services, like goods and food delivery. Our user base is constantly growing.

People need us, and we need a colleague - a Customer Service Officer in Kupang. This is your chance to work in a modern stable company, even if you have no experience!

You don't have accept orders for trips or sell through "cold" calls either. Customers, drivers and passengers will turn to you themselves: they will come to our offer for consultation or will leave an online requests. Your task is to maintain communication with them and help in difficult situations.

Why Maxim?

• You can easily join us without any experience, we can teach you everything from scratch and pay you for it;
• Salary without delays and binding to a personal plan;
• Performance bonuses;
• Small but comfortable office, where everyone has their own work station and necessary equipment;
• Our own CRM, corporate portal and messenger;
• We can help you improve your level of communication with customers;
• We provide an opportunity to participate in the development of advertising campaigns;
• Possible professional growth.

Most of the work will be about:

• Communicating with drivers, helping them with registration and current travel issues;
• Resolving issues and handling feedback, claims of our passengers;
• Work with the service rules violations;
• Calling our drivers and passengers to offer new conditions and promotions;
• Participating in the implementation of advertising campaigns.

Requirements:

• Fluent English;
• Background in Customer Service, Sales will be a big plus;
• 1 years experience
• Minimal D3/S1
• Positive attitude, pro-active stance and strong communication skills;
• Ability to solve complex issues.