Lowongan IT Service Management and Portfolio Manager di PT Trinusa Travelindo

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

As the IT Service Management and Portfolio Manager, this position will play a critical role in overseeing the organization's IT service management processes and managing the IT project portfolio. This role will be responsible for ensuring that IT services are delivered efficiently and effectively, aligning with business goals and objectives. This role requires a strategic mindset, strong leadership skills, and a deep understanding of IT service management and project portfolio management principles.

Traveloka's Corporate IT department is responsible for managing internal IT infrastructures and operations, from providing devices and network access to employees, to managing software across the organization, to ensuring smooth IT operation in support of employee productivity.

• Develop, implement, and maintain IT service management policies, procedures, and best practices.

• Monitor and evaluate IT service delivery, ensuring adherence to service level agreements (SLAs) and continuous improvement.

• Collaborate with cross-functional teams to identify and address service issues, minimizing downtime and disruptions.

• Lead the planning, prioritization, and execution of IT projects in alignment with organizational goals and objectives.

• Define project scope, goals, and deliverables, and ensure projects are completed on time and within budget.

• Conduct regular project portfolio reviews and provide status reports to senior management.

• Manage resource allocation across projects, optimizing utilization and balancing workloads.

• Identify and mitigate project risks and issues.

• Collaborate with external vendors and service providers to ensure the delivery of high-quality IT services.

• Cultivate positive relationships with key stakeholders and communicate effectively to manage expectations.

• Ensure IT governance frameworks are followed, including ITIL, COBIT, or other relevant standards.

• Stay updated on industry trends and regulations to ensure compliance with data security and privacy requirements.

• Prepare and manage the IT department's budget, tracking expenditures and identifying cost-saving opportunities.

• Optimize IT spending by aligning investments with business priorities.

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Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).

• At least 5 years of experience in IT service management, portfolio management, and project management.

• At least 8 years of experience in a managerial or leadership role.

• Strong knowledge of ITIL framework and best practices.

• Project management certification (e.g., PMP, PRINCE2) is a plus.

• Excellent leadership, communication, and interpersonal skills.

• Analytical mindset with the ability to make data-driven decisions.

• Experience in managing a diverse team of IT professionals.

• Strong problem-solving skills and attention to detail.

• Familiarity with IT governance and compliance standards.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!