Lowongan Helpdesk Lead di PT Jones Lang Lasalle

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Helpdesk Lead (Bank)

Work Dynamics - Integrated Facilities Management

•    Ensure to instil a culture of engagement in the team that match our ‘I am JLL’ behaviours of being an Expert, Proactive, Innovative, Versatile, team Player and valuing the Customer – demonstrating actions on a monthly basis relating to each one;

•    Clearly understand our Client(s) purpose and values
•    Assist FM in day-to-day operations of workplace facilities services

•    Responsible to receive an inquiry from user and log in into One View as required

•    Engage with regional PSC and all helpdesk platform

•    Update and remind workplace engineer on preventive maintenance are conducted timely and closure in the system

•    Ensure all Reactive Maintenance is completed as per the agreed timeframes.

•    Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed

•    Ensure escalation procedures and incident reporting procedures are implemented and in place

•    Has a customer service oriented attitude

•    Engage with vendor directly if there is minor request that required to be done

•    Track and ensure timely work execution by appointed contractor to housekeep/maintain meeting rooms, social hubs and in-door plants
 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may