Lowongan GUEST SERVICE OFFICER di PT Ascott International Management Indonesia

When you build a career at Ascott, we want to bring out the best in you. Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.

Across a variety of roles in hospitality management and corporate support functions, we welcome to bring your personality and style and be part of the Ascott team that is deeply committed to providing heartfelt service and creating award-winning experiences for our guests.

Be Yourself, Be Part of Our Journey!

KEY RESPONSIBILITIES

• Delivers excellent service, meticulously coordinates reservation (system-based) and manages guests' account and information
• Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly
• Perform night audit reporting
• Provides any tourism information related to apartment's surroundings
• Perform any other duties as required and directed by the Guest Services Manager or Management

REQUIREMENTS

• Minimum Diploma (D3) from Hotel Management/Tourism major or equivalent
• Fresh graduates are welcomed to apply.
• Good command of English (spoken and written) and computer literacy
• Experience in night audit will be highly preferred
• Excellent communication, approachable and service-oriented attitude
• Able to multi-task, adaptable, high initiative, discipline, meticulous, well-organized
• Willing to work with shift-based, include working on public holidays