Lowongan IT Support Engineer di PT Koltiva

IT Support Engineer is a strong and seasoned technical person with an emphasis on Infrastructure and transactions for online services. In this role, they will be working across teams and divisions. He/she will work closely with IT Security & Infra Team, Operation Division, IT Development, HR Division and with Koltiva's client (multinational company) to ensure Koltiva's systems running well.

Responsibilities

• To perform installation, configuration and set-up and deploy of all peripherals.
• Responsible for on-site and off-site support for desktop hardware, applications, emails, printers and other related issues.
• Works with vendor support contacts to resolve technical issues.
• Guide employees on IT software and configuration.
• Ensure all tickets IT issues and requests are being assigned, handled and closed.
• Responsible for creating peripherals documentation, including hardware and software inventory tracking.
• First-level troubleshooting of network connectivity in a LAN/WAN environment.
• Operation and maintenance of User Access and Physical Security System (CCTV and Access Door).
• Managing Office365 Operation and Azure AD (cloud and on-premise)

Requirements

• Bachelor’s degree or Diploma 3 in Majoring Computer Science or equivalent.
• Minimum 1 Years of working experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Knowledge & experience in Help-Desk of IT system (End-user support)
• Experience in Security Operation Center is considered a plus.
• Have a good knowledge of Networking.
• Understand the basic concepts of Windows / Linux Servers and Cloud Servers.
• Proficient in Microsoft Office 365 applications (Outlook, Office, Teams, Sharepoint) and Azure AD (cloud and on-premise).
• Have a good knowledge and experience with Unified Endpoint Management (UEM).
• Must have effective interpersonal and communication skills.
• Ability to work in teams.
• Able to work independently with minimum supervision.
• Good English communication skills in verbal and written.
• Willing to work at site.