Lowongan Customer Service-Relation Manager di PT Bagja Kumbara Nusantara

Customer Service/Relation Manager

(Open to all nationalities)

Who we are:

There is a place for you at Happy Trails! Asia to grow, contribute, learn, and make a difference.

The work we do matters. We invite you to explore the opportunity to join us.

About you:

The ideal candidate will be someone who is driven, highly motivated, and customer-focused, with previous experience, who has a keen interest in the tourism industry.

You as Customer Service Manager will be a part of Happy Trails! Asia at Bali, Indonesia.

Profile:

• 2+ years of working experience in the commercial aspect of the tourism industry in Asia (Indonesia preferred).
• Language skills: proficient level in English and preferable in German
• Ability to develop great relationships with Travellers, Tour Operator, and Suppliers
• Proactive and committed to finding the solution
• Strong interpersonal, and communication skills
• Effective time management skills
• Strong analytical, attention to detail & negotiation skills
• Ability to work effectively both in a team environment as well as independently

What youll be doing:

As a Customer Service Manager, you will be responsible to ensure both our travelers and clients (tour operators) experience an excellent level of service, may it be during the trip, or on a webinar, you are the connecting power between our team and them, including:

• Handling or solving all feedback that arises in collaboration with the Operation, Sales, and Accounting Head of Department in an efficient, professional, and cost-effective manner.
• Ensure customer satisfaction and provide professional customer support.
• Assist in translation/communication between the various team and clients/travelers.
• Assist travelers when in need in the country (i.e. in-person visits, hospital assistance, etc.)
• Handle VIP arrivals together with the various departments.
• Cooperate with the different departments to respond to customer requests, feedback, and comments.
• Assist the sales team in communications/explanations to clients related to products/services/financial matters.
• Together with the management design, maintain, and develop the traveler and client journey throughout the various offices.

Interested?

Create your profile and send your resume/cover letter now.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Good Luck!