Lowongan Cloud Engineer di PT Elabram Systems

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
• Perform necessary checks, apply monitoring tools and respond to alerts.
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
• Assist in analyzing, assigning, and escalating support calls.
• Investigate third line support calls assigned and identify the root cause of incidents and problems.
• Report and escalate issues to 3rd party vendors if necessary.
• Provide onsite technical support to clients and provide field engineering services to clients.
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by company.
• Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups
•  Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Qualification (based on priority):

• Minimum experience of working actively with cloud technology: 1 years (Azure or GCP or AWS). Azure technology preferable
• Experience in VMware technology: vSphere, ESXi
• Proficient in Linux Administration (Strong in Shell command and able to troubleshoot and Setup Linux from Scratch)
• Experience in handling Azure Clone, Snapshot, Backup & Restore, Rules hardening.
• Familiar with Windows Server technologies & features.
• Demonstrated experience of Managed Services.
• Demonstrated experience working with vendors and/or 3rd parties.

Have one of certifications below:

• Microsoft Azure Administrator
• VMware Certified Professional
• Windows & Linux certification
• VMware Certified Professional – Network Virtualization
• AWS – Fundamental