Lowongan Customer Service di PT Citra Indojaya Perkasa

CUSTOMER SERVICE :

Requirements :

1. Minimum Bachelor Degree from Communication, Marketing, or in any other related business-related.
2. Required language(s): English, Bahasa Indonesia (Both Oral & Written).
3. Fresh graduates are welcome to apply.
4. Have a good knowledge of customer needs and aftersales business process.
5. Have good Interpersonal Leadership, Team Management, Planning, and communication skills.
6. A responsive and problem solver person.
7. Willing to work on weekend, national holiday or shifting working hour.

Responsibilities :

1. Responsible for actively answering calls and provide information about the product and services.
2. Responsible for call center services both via the internet or via the hotline in good language.
3. Respond to all customers’ requests in an accurate and timely manner.
4. Handle customer inquiries and issues in a professional matter to customers.
5. Generate service report that contains complaints and user feedback and suggestion.