Lowongan Customer Service Agent di PT Haud Systems Indonesia

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group.

This role will be tasked with ensuring proper monitoring control and reporting of HAUD’s customers’ traffic.

The main purpose of the 24/7 Customer Service Team is to ensure effectiveness in the solutions and services provided by HAUD and deliver on promised targets and SLAs.

Role Profile and Responsibilities

The employee’s responsibilities shall include, but shall not be limited to:

• Perform regular scheduled testing using handphone and computer.
• Collect data for analysis and reports.
• Create reports using Word and Excel.
• Liaise internally with the commercial and technical departments regarding client and system data.
• Monitoring and analysis of messaging traffic and rule implementation.
• Proactively provide feedback and findings from analyzing data.
• To perform shift work duties on a 24x7 basis from Monday to Sunday including public holidays.

Qualifications, experience and knowledge:

• Proficiency in spoken and written English is required
• Computer literate with excellent knowledge of MS applications, particularly MS Excel
• Previous experience in business operations/customer service or support role will be considered an asset
• Knowledge of the telecommunication industry will also be considered an asset
• Able to perform shift work duties 24x7 Monday to Sunday and public holidays and field work whenever necessary
• Key characteristics: multitasking, resourcefulness, self-motivated, ability to learn new things