Lowongan Front Desk Specialist di PT Colliers International Indonesia

We are looking for a front desk specialist to provide a reliable office concierge at the main entrance desk of the client's office and to be the first to meet visitors. You will act as the ‘face of the company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities from start to end, including safety induction, calls, meeting reservations, and guest services. As a front desk specialist, you should combine a pleasant personality with a dynamic professional attitude. Our ideal candidate can deal efficiently with complaints, work independently, and has a solid customer service approach. 

Responsibilities

• Welcome visitors/employees upon entrance with a warm greeting
• Ensure all visitors watch the video of the office safety induction and or provide an office safety short brief 
• Act as the point of reference for visitors who need assistance or information and attend to their wishes and requirements
• Reset the visitor ID Card access to any designated internal floors.
• Understand and respond to the users needs and complaints to provide them with personalized solutions by suggesting activities and facilities provided by the related team or function. For i.e. MY IT, FM Service desk, Security, etc.
• Acquire extensive knowledge of the office premises and the nearby venues and businesses to make the most suitable recommendations
• Answer the phone and notify the users, and take and distribute messages or mail.
• Liaison with the Security officer in terms of any security situations
• Ensure the companys policies and security requirements are met

Requirements:

• Bachelors degree from a reputable university in a related field. Additional certification is a plus.
• Minimum 2 years of work experience in relevant industries with evidence of reference letter
• Having experience in a co-working office as a community manager will be an advantage
• Handle a minimum of 200 customers/users will be an advantage
• Proficiency in English (oral and written)
• Hands-on experience with office technology and office tool & machines
• Thorough knowledge of customer service, office management, and basic bookkeeping procedures
• Excellent time management skills and ability to multi-task and prioritize the work
• Solid knowledge of Microsoft Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and analytical skills
• Able to work independently with minimum supervision
• Having a general knowledge related to security & HSE will be an advantage