Lowongan Digital Technical Support di PT Mentari Books Indonesia

Digital Technical Support

Job Description:

• Handling complaints from clients regarding problems and bugs in the application

• Provide solutions and technical support for clients

• Coordinate with the development team or other technical team to fix bugs or application problems

• Manage communications with relevant clients and teams, including providing updates on the status and progress of problem resolution

• Record and document clients complaints as well as resolution steps in a designated reporting system or bug tracker

• Provide guidance and training for clients regarding the use of the application and maximizing its functionality

• Identify and analyze trends or patterns of problems that frequently arise in the application and provide feedback to the development team for long-term improvements

Job Requirement:

• 5+ years' experience in related field

• Strong understanding of digital technology, platforms, and related products

• Knowledge of software development concepts and product life cycle.

• Ability to use the necessary software and tools for product operations and support.

• Strong analytical skills to analyze data, identify trends, and evaluate product performance.

• Ability to provide effective and professional customer support through various communication channels.

• Ability to understand customer needs and provide appropriate solutions.

• Ability to perform product testing, monitor performance, and drive continuous improvement.

• Mencari kandidat yang bisa bekerja pada hari kerja dan hari Sabtu
• Diperlukan lebih dari 4 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 September 2023