Lowongan OPERATION MANAGER di PT Arena Gourmet

Requirements:

• Degree in Hospitality Management, Business management or equivalent professional qualifications.
• At least 5 years’ experience as an Operation Manager, Area Manager, District Manager or similar executive role.
• In-depth knowledge of the food industry.
• Strong working knowledge of related computer software, including restaurant management software.
• Ability to adhere to budgets and meet financial targets.
• Exceptional organizational, leadership, problem-solving, and communication skills.
• Excellent customer service skills.
• Great delegation skills.

Responsibilities:

• Overseeing business operations.
• Preserve excellent levels of internal and external customer service.
• Identify customers’ needs and respond proactively to all of their concerns.
• Researching, identifying growth opportunities or strategies and improving revenue.
• Analyzing, evaluate and improve operations and financial performance.
• Creating, maintain budgets and optimize expenses.
• Establish targets, KPI’s, schedules, policies and procedures.
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Ensure employees work productively and develop professionally.
• Direct the employee assessment process.
• Oversee recruitment, training low level managers and staff.
• Ensure staff follows health and safety regulations.
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).
• Report on management regarding sales results and productivity.