Lowongan Customer Service Staff di PT Alpha Utama Mandiri

Requirements :

• Maximum 27 Years Old
• Minimum has 3 years of working experience in this filed
• Professional Appearance
• Bachelor Degree of PR, Communication, or equivalent
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers
• Proficient in English & Mandarin is a Plus
• Experience working with customer support.
• Ability to handling complain & maintaining a strong relationship with new customer
• Placement: Surabaya

Responsibility :

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.