Lowongan IT Head - Service Operations di PT Bina Artha Ventura

A senior IT professional is required to head Information Technology Service Operations (ITSO) at Bina Artha Ventura. The Head, ITSO is expected to implement an IT as a Service (ITaaS) paradigm in establishing a best-in-class IT Operations. The remit will cover a broad range of IT services for the enterprise including IT security and governance, vendor management, service management, change management as well as infrastructure and application support. The ideal candidate will be expected to be “hands on” with a strong appreciation for outsourcing, leveraging specialist vendors to deliver a high quality of the service within budget and thus maintaining a lean but efficient IT footprint.

Accountable for ensuring that all accreditations required by the regulators are attained and kept up to date including company-wide certifications such as ISO27001. The role will report directly to the CIO with active cooperation with the Head, IT Planning & Development and the Project Management Office (PMO). The Head, ITSO will work with the CIO to implement the enterprise architecture for records management to ensure that information asset management practices are in place for all departments and can be managed effectively going forward.

Key Responsibilities :

• Overseeing the successful attainment of any accreditation required by the institution due to changes in its business license, engagement in partnerships or as directed by regulators or Bina Artha executive (e.g., ISO 27001).
• Evaluating and determining the information technology governance and security needs and planning required to implement systems to meet changing business requirements particularly with regards to new partnerships and integrations.
• Representing the IT division in internal and external audits.
• Actively participating in strategic discussions with regards to IT road maps and IT budgeting by providing support with insights around maintaining governance and security.
• Overseeing the implementation of recommendations from formal audits, non-functional test findings or Root Cause Analysis reports on incidents observed during the routine use of technology across the enterprise.
• Ensuring Information Assets across all departments are managed and maintained.
• Support in preparation of slides on IT enterprise health and security for periodic management meetings, institutional investor reviews and formal audits (internal and external).

Skills and Experience Required :

• 12+ years relevant IT experience (including service desk and employee asset management models)
• A Bachelors or Masters degree in Information Management, Computer Science or Engineering
• A background in financial services or ITIL Service management implementation for multiple branch business is a must.
• Prior experience with virtualization technologies specifically Google, Azure, Docker, Kubernetes as well as MS365.
• Prior experience operating in a continuous deployment or continuous integration environment with a DevOps team
• Modern BCP and DR knowledge in line with Indonesian regulation
• Understanding of key networking principles such as VLANs, firewalls, switches, with an appreciation of public and private cloud setups
• Proficiency with MDM tools and asset management.
• Understanding of Data Governance, Information Security and related fields
• Experience working with an information or data governance function, preferably in an international organization or multilateral environment with at least two years experience leading a data and/or security governance program.
• Demonstrated knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection.
• Sound knowledge of industry-leading data quality and data protection management practices.
• Practical experience in the implementation of IT policies and procedures.
• Experience in the monitoring of IT risk and security controls to ensure compliance and business cyber-resilience.
• Experience liaising with Internal Audit and other oversight units on enforcing compliance with company policies and best practices.
• A good understanding of information management practices including information lifecycle management, data modelling, master data management and the conduct of business audits and requirements gathering.
• Strong presentation skills and proficiency in communicating to executive level management, C-suite and the company directors (in both Indonesian and English).

Highly Desirable Skills

• Recognized certification in Information Security such as: Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP) or Certified Security Analyst.
• Datacentre Management including monitoring across public/hybrid/private cloud and container infrastructures
• Strong understanding of software development approaches (Bina Artha implements a bi-modal IT system)
• Practical experience in the implementation or use of document and/or records management systems such as SharePoint or similar technology.
• Knowledge and expertise in IT operation governance within a traditional financial institution or Fintech.