Lowongan Sales Support Officer for Africa & Latam di PT Container Maritime Activities

Africa & Latam Sales Support Officer | CMA CGM Jakarta, Indonesia

Job Summary :

• Responsible for customer inquiries, shipping order and sales quotation [SQ]
• Responsible for sales and sales administration forecast booking, space allocation, lifting report, filling rate, SSC RFI, LISA Allocation
• Do telemarketing, maintaining account and sales lead

Duties & Responsibilities :

• Handling daily communications by emails or calls as targeted by respective sales manager.
• Handling daily filing SQ on system
• Contact with customer, develop good relationship with customers for all level
• Provide information about rate and service queries through tele-sales and emails
• Following up customer inquiries [schedule, space allocation, container status, free time D&D]
• Coordinate with relevant parties to solve all customers issue
• Handling HOT BOXES request to Cargo Flow team
• Monitor and follow up if any outstanding issue came from ARO/HO
• Prepare statistics of lifting, customer and other commercial aspects for analysis and reports
• Consolidating report on weekly or monthly [lost or new accounts], lifting performance or any issue in the market
• Update vessel profile/ customer relationship management system accurately and completed information in Customer Relationship Management System
• Occasionally attend sales meeting / training session to develop skills
• Maintain customers relationship by visiting them on regular basis, customer visits per week and phone call a day. Update all activities in CRM
• Participating fully in training session, meetings, skill building and professional development classes
• Any other assignment as and when assigned by the direct superior including assisting sales support whenever required

JOB SPECIFICATIONS

Minimum Level of Qualification:

• Minimum 1 - 3 years working experience in Shipping Agency
• Preferred Bachelors Degree in Sea Transportation Management preferably in Logistics or qualified in Sales Support

Professional Skills:

• English Fluency in communication and correspondence
• Proficient in system and computer literacy

Personal Qualities:

• High integrity
• Highly motivated, result oriented individual with organization skills and ability to solve problems
• Willing to work overtime