Lowongan International Customer Success Specialist (English Language) di PT Web Media Technology Indonesia

⚠️ Please read this FAQ about the job to know more and prepare for a call with our recruiter: FAQ About this Role ⚠️

Part of Hostinger, we're a world-class web hosting company ranked among the world's top three fastest-growing hosting brands. Our team consists of 1,000+ curious and high-spirited professionals working worldwide. 

As a Customer Success Specialist, you'll contribute massively to the success of our company. You'll be working on the frontline of the business, helping our customers across the globe. You'll enjoy full remote working opportunities with proper training, a healthy working environment, and career growth.

We're looking for a proactive, empathetic, tech-savvy professional with excellent English communication skills who is willing to go above and beyond to help our customers succeed. If you're interested in developing your career in the IT industry, this position is the perfect fit for you. 

What you will do:

• Communicate with customers and solve their domain or account-related issues via live chat and tickets.
• Be a true ambassador, and show our customers what customer obsession is.
• Focus on the customers' success by offering additional services, tools, and products.
• Dive deep into the world of IT by continuously polishing your technical background.
• Deliver impactful work on a company scale.

What we expect: 

• At the very least, we expect you to have a diploma. It doesn't have to be a diploma in a specific field, but one in IT would be advantageous.
• Strong English Proficiency (C1 or higher - Similar to TOEFL ITP (600)/IELTS (6,5).
• Since you'll be working with our live chat service, we expect you to have excellent written English skills. If you have no English certification, you can attach relevant English-exposure activities on your CV such as study exchange, international conferences, international volunteering programs, handling projects within an international scope, and experience in writing English articles or research.
• Proven customer service or people-interaction experiences. Direct experience in customer service/support/success roles or any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.
• A minimum 54 WPM typing - speed is critical while assisting multiple customers simultaneously via live chats.
• A proven interest in IT. Having a general understanding of an IT environment, including some experience (not necessarily expertise) with several digital tools/technologies.
• Excellent communication skills
• Customer-obsessed. Focus on customer success by resolving issues and offering additional services, tools, and products.
• Availability to work on a flexible schedule (full-time only, morning/day/night shifts - including weekends and public holidays).
• A hunger for learning and growing.
• A natural problem solver with a moderate understanding of technical concepts like domain, hosting, and website.

What we offer:

• Competitive salary ranging from IDR 5 - 6 million.
• Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
• Medical/health insurance.
• Remote work opportunity - this position is fully remote.
• Psychological counseling and the opportunity to take recharge days.
• Promising career path: Level-up from Junior to Senior level, promotion to another team in the CS Department or other departments, and exciting challenges to make you feel genuine enjoyment at work.
• Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.
• Other benefits include a birthday present, a special gift for the best team member, and much more.

Does this role suit you? Then send us an application - we'd love to hear from you. 

• Problem Solving
• Customer Experience
• Customer Service
• English Language
• Communications
• Typing

At Niagahoster, we are balanced, collaborative, open, passionate and nurturing. Everyone at Niagahoster is driven by our company vision to to enable million of people around Indonesia to unlock the power of the internet by giving them the tools to learn, create, and grow. To achieve our vision we have a valuable mission by making life easier for website, developers and small, business customers and offering a stable, fast and simple website hosting solution at the price nobody can beat. We dedicate our daily life by a focus on customer centric, non-bureaucratic, lean&agile, and dynamic behaviors to accomplish our vision and mission.