Lowongan Customer Care di PT Esensi Solusi Buana

About the role:

Customer care responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our client’s trust.

What you’ll do (Responsibilities):

• Handling complaints and questions from both end users or merchants via multiple channels (WhatsApp, Live chat.) and help them to solve the issue.
• Solve level 1 support and escalate to support team if not in the working scope of level 1 support.
• Handling ticketing system and track each issue in ticketing system to respective teams until the issue is closed.
• Blast information to the merchant or end user by request of the marketing or support department.
• Handle other tasks related to customer satisfaction..

What capabilities you’ll need (Requirements):

• Diploma or Bachelor’s degree in Management, Administration, or relevant diploma.
• Excellent communication and problem solving skills.
• Patience when handling tough cases.
• Have good interpersonal skills and a detail oriented personality.
• Able to work under pressure and work in a team.