Kategori Bidang Usaha » Customer Service Deputy Manager

Lowongan Customer Service Deputy Manager di PT Yanmar Diesel Indonesia

Nama Perusahaan

PT Yanmar Diesel Indonesia

Lokasi

Depok

Kisaran Gaji

Tidak disebutkan

Tgl Dibuka

09 Mei 2023 - 09 Juni 2023

Deskripsi Pekerjaan


Responsibilities
  • Work Closely with others department to provide Product Technical Documentation, includes but not limited to Operation Manual, Service Manual, Parts Catalogue, Warranty Card, Flat Rate Labor, Maintenance Checksheet, Recommendation Parts List, etc.
  • Implement Dealer / ASN Standard Guidelines, Standard Operating Procedures, Agreement, Policy and Term, CS Annual Program and CS Job Description.
  • Provide Learning and Development program and afterwards activities.
  1. Identify training needs through job analysis, career path, corporate strategy, and consult with line manager
  2. Setup training curriculum program and define technician level competency requirement
  3. Setup training annual plan and schedule
  4. Setup technician competency assessment program and schedule
  • Manage team to support promotion program in technical matter for the benefit of sales.
  • Manage After Sales Services daily activities includes but not limited to Monitoring Planned Service, product Condition Monitoring, Customer Support, Breakdown response, Technical News update, Claim management, etc.
  • Perform Customer Relationship Management (CRM), includes but not limited to:
  1. Manage product and customer data health
  2. Perform customer engagement program
  3. Customer visits to grasp market situation and customer needs
  • Evaluate operations performance as the feedback to develop CS strategy and policy:
  1. Product reliability analysis by market feedback
  2. Customer Service and Dealer compliance and performance report
  3. Identify CS personnel competency gap
  • Perform Customer Service Special Project.
  • Work safety and implement 5S.
Supervisory Responsibilities
  • Lead and work assignment subordinates in Technical Support operational activities.
  • Encourage subordinates to strive for the quality, standard and integrity.
  • Evaluate subordinates performance. Document and discuss target and actual performance achieved in accordance to Performance Management system.
Competencies Required
  • Strong communication and interpersonal skill both internal or external parties
  • Integrity, transparency and professional attitude to reflecting professional company image
  • Leadership, teamwork and eager to support others
  • Be cost conscious and aware of personal contribution to the company profitability
  • Proactive, set priority action and strong positive mindset
  • Customer satisfaction oriented
  • Understand financial statement and business risk management.
  • Understand Hay Job Analysis
  • Understand safety working environment
Knowledge and Experience Required
  • Mechanical / Agricultural Engineering Bachelor degree education
  • Minimum 10 years’ experience in Construction Machinery / Agriculture Machinery / Automotive and similar industry In-depth of technical product knowledge
  • Minimum 3 years’ experience in managing after sales service / technical support / customer service team
  • Proficiency in MS Office applications and familiar with after sales service system
  • Fluent in English, Japanese is an advantage.
  • Good in coaching and counseling skill.        

Tingkat Pekerjaan

Manajer/Asisten Manajer

Pengalaman Kerja

3 tahun

Spesialisasi Pekerjaan

Teknik, Mekanikal

Kualifikasi

Sarjana (S1)

Jenis Pekerjaan

Penuh Waktu

Ukuran Perusahaan

501 - 1000 pekerja

Industri

Manufaktur/Produksi

Tunjangan dan Lain-lain

Lowongan pekerjaan di PT Yanmar Diesel Indonesia lainnya

Nama Pekerjaan Kisaran Gaji Tgl Dibuka
SALESMAN OF EMERGING AREA SUPERVISOR Tidak disebutkan 21 Desember 2022 -
21 Januari 2023
IT Staff Tidak disebutkan 17 Desember 2022 -
17 Januari 2023
PGA Deputy Manager Tidak disebutkan 17 Desember 2022 -
17 Januari 2023
Marketing Research Assistant Manager Tidak disebutkan 17 Desember 2022 -
17 Januari 2023
SALES ENGINE YPD Tidak disebutkan 09 Februari 2023 -
12 Maret 2023
Market Research Agricultural Tidak disebutkan 13 Maret 2023 -
13 April 2023
Admin PGA Tidak disebutkan 24 Maret 2023 -
24 April 2023
LEGAL SUPERVISOR Tidak disebutkan 18 April 2023 -
19 Mei 2023
Customer Service Administration Supervisor Tidak disebutkan 19 April 2023 -
20 Mei 2023
OEM Sales Supervisor Tidak disebutkan 04 Mei 2023 -
04 Juni 2023
Claim & Administration Staff Tidak disebutkan 04 Mei 2023 -
04 Juni 2023
Finance & Accounting Manager Tidak disebutkan 17 Mei 2023 -
17 Juni 2023
Finance & Accounting Staff Tidak disebutkan 08 Agustus 2023 -
08 September 2023
Personnel Administration Staff Tidak disebutkan 08 Agustus 2023 -
08 September 2023
IT Supervisor Tidak disebutkan 08 Agustus 2023 -
08 September 2023
Government Procurement Staff Rp. 5,000,000 - Rp. 5,500,000 16 Agustus 2023 -
16 September 2023
Digital Marketing Strategy Supervisor Rp. 7,000,000 - Rp. 8,000,000 18 Agustus 2023 -
18 September 2023
MEDIA SOCIAL / SNS ADMINISTRATION STAFF Tidak disebutkan 18 Agustus 2023 -
18 September 2023
Finance & Accounting Manager Tidak disebutkan 30 Agustus 2023 -
30 September 2023
Marketing Inventory Control Administrator Staff Tidak disebutkan 15 September 2023 -
16 Oktober 2023
Engineer Supervisor Tidak disebutkan 12 Oktober 2023 -
12 November 2023
MEDIA SOCIAL / SNS ADMINISTRATION STAFF Tidak disebutkan 19 Oktober 2023 -
19 November 2023
Procurement Supervisor Tidak disebutkan 03 November 2023 -
04 Desember 2023
Personnel/HRD Supervisor Tidak disebutkan 07 November 2023 -
08 Desember 2023
PROCUREMENT STAFF Tidak disebutkan 10 November 2023 -
11 Desember 2023