Lowongan FO NOC di PT Dian Graha Elektrika

PT Dian Graha Elektrika is looking for FO NOC position from Telecommunication Industry to be placed in our client - Jakarta with details qualification and job details below :

Qualifications :

• Basic knowledge of Telecommunication Network or Service
• Experience working in NOC/monitoring or telco company
• Minimum degree D3 telecommunicatio, electrical or informatic engineering
• Able to communicate in English both verbal and written
• Willing to work on shift hours

Job Description:

• Working in shift hours as well as outside shift basis with management on maintaining and improving DNOC process, work instructions and tools advancement also continuously providing report and feedback to management
• Escalation of network interruption, incident or degradation of service in Timely and hierarchic manner
• Accurate and timely level support ,Incident Notification and follow up
• Special Events & VIP Handling
• Major and critical incident assistance
• Coordination with customer and MS internal departments.
• External coordination & incident escalation and follow up(Phone, Email, WA or other means)
• Change Request & Planned work coordination, monitoring (pre-post), audit result verification and reporting
• Shift handover report
• Provide the timeliest and most informative update on system, network availability and incident notification to management and customersG
• Generates technical reports on the network status, current operation state, incidents numbers and incident resolutions.