Lowongan AR Administrator di PT Westcon International Indonesia

Responsibilities

• Check customer inquiry for the supporting documents each PO, if any BAST required for intangible items (license Item) or tangible items (hardware items) communicate with Sales Team in charge.
• Respond to customer's request promptly in a professional, polite, and friendly manner
• Obtain and finalized the document until it signed with correct requirement based on delivery date
• Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately.
• Dealing directly with customers either by telephone, electronically or meeting in person
• Keep records of customer interactions, transactions, inquiries, comments, and complaints
• Record details of actions taken, using workflow tools
• Manage administration
• Pass the supporting document to Billing Team after everything signed correctly and finalized by Customer
• Manage administration of clearing payment, collect WHT documents and clear it
• Keep customers up to date with the status of their query
• Submit all invoices whose special requirement using portal
• Do reconciliation for AR balance
• Do reporting of BAST submission and Invoice submission into Portal

Skills and knowledge:

• Must have strong organisational, communication and time management skills
• SAP experience and advantage
• Intermediate Excel and Word
• Team player with the ability to also work independently with little supervision
• Strong problem - solving skills - proven experience in understanding and solving problems
• Professional phone manner is essential
• Experience in AR background

Experience:

• Graduate or 1 to 2 year's administration experience and advantage, ideally in the Finance/Customer Service Department.
• Excellent verbal and written communication skills

About Westcon-Comstor
Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates' dedication to creating an exceptional partner experience. Westcon and Comstor are the company's go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.