Lowongan ITSM Business Analyst (Support) di PT Izeno Teknologi Indonesia

About the Role

• Collaboratively work with customers, project team members, and partners in defining and documenting business requirements
• Work with the delivery team on Quality Assurance activities
• Work with customers and the project team to troubleshoot and resolve issues
• Provide managed support to customers
• Work on 24×7 support (non-shift), weekly rotational basis

What We Are Looking For

• Bachelor Degree in Business Studies/Business Analysis or equivalent
• Minimum 5 years of experience in Business Analysis in a software professional services organization
• Ability to cut through ambiguity to identify core issues
• Strong understanding of enterprise software and enterprise software implementation projects
• Strong experience with business process definition and design
• History of successful project completion for projects where you have worked on the requirements
• Familiar with project management and/or other tracking tools
• Attention to detail and ability to meet deadlines
• Excellent communicator (written and verbal) with the ability to facilitate and lead requirements sessions with business users, IT, and management
• Goal-driven, self-starter, able to thrive in a fast-paced environment
• ITIL v4 certification preferred
• ITSM system (e.g. Jira Service Management) implementation experience is beneficial

What we have to offer

• An exciting job with latest technology
• Continuous training & development of soft and hard skills
• A competitive salary, inline with your profile
• A package of benefits including healthcare insurance
• Hybrid working arrangement with opportunity to work from home 9 days per month
• An awesome team of colleagues & regular team building activities
• The ability to work with the world’s leading companies in technology and innovation
• An environment where we embrace openness, transparency and grab every opportunity to have fun, while always doing what is right for our customers and partners.