Lowongan Customer Loyalty Operation Specialist di PT Modena Indonesia

About the Job:

Manage and maintain customer loyalty through programs and campaigns or by giving rewards and special events, and ensure that all KPI (Key Performance Indicator) agents are managed properly with the aim of ensuring that Customer Loyalty Agents have reached their targets.

Responsibility include but not limited to:

• Ensuring day to day operations and achieving product sales targets
• Prepare campaign programs for after sales and accessories
• Regular monitoring of Customer Loyalty Management events or activities
• Exploring fresh ideas for improvements and enhancements
• Responsible for supporting accessories supply, analyzing accessories trends & traffic, and managing accessories omzet regularly
• Support and promote the CS agenda and regular events
• Responsible for managing technical FAQs & after sales into websites, social media, branches, and others

Job Qualification:

• Bachelor’s degree in Industrial Engineering/Management, Marketing, Management, and Statistics
• At least 2-4 years of working experience in Customer Service, Telemarketing, Retail, or E-Commerce
• Good understanding of electronics products or retailers industry