Lowongan Managed Services Engineer di PT Ntt Indonesia Technology

Job Requirements:

• Bachelor's degree in computer science or software engineering
• Relevant certifications : CCNA/CCNP, VCP, Microsoft 365 | Certified: Fundamentals/AWS Certified Solutions Architect – Associate
• Min 3 Years experience : Professional service; implementation for network, datacenter needs
• Willing to placement at Sorowaku, South Sulawesi (accommodation and transportation will be provided)

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work