Lowongan Customer Service Officer di PT Anugerah Digital Indonesia

Nama Perusahaan

PT Anugerah Digital Indonesia

Lokasi

Jakarta Raya

Kisaran Gaji

Tidak disebutkan

Tgl Dibuka

31 Oktober 2023 - 01 Desember 2023

Foto PT Anugerah Digital Indonesia

  • Anugerah Digital Indonesia

Deskripsi Pekerjaan


Responsibilities

  1. Provide daily, weekly or monthly reports regarding incoming complaints
  2. Resolving product or service problems by clarifying complaints from customers; find the cause of the problem; choose and explain the best solution to solve the problem; Streamlining completion or adjustment; Follow up to ensure the issue is resolved
  3. Manage incoming calls in large numbers
  4. Contribute to the team by achieving the desired results
  5. Resolving consumer complaints by telephone, email, letter, or social media
  6. Managing social media platforms
  7. Handling notifications about regulatory changes, renewals, etc

Qualifications

  1. Candidate must possess at least a Bachelor's Degree
  2. Have 1-2 years of experience in Customer Service
  3. Strong ability to withstand pressure
  4. Have good communication and hospitality skills
  5. Have a good command of English
  6. Having Customer Service Certificate by AFPI or equivalent more preferable (P2P Lending)
  7. Able to work in individual and Team as well

Tingkat Pekerjaan

Pegawai (non-manajemen & non-supervisor)

Pengalaman Kerja

1 tahun

Spesialisasi Pekerjaan

Pelayanan, Layanan Pelanggan

Kualifikasi

SMA, SMU/SMK/STM, Sertifikat Professional, D3 (Diploma), D4 (Diploma), Sarjana (S1)

Jenis Pekerjaan

Penuh Waktu

Ukuran Perusahaan

51 - 200 pekerja

Industri

Perbankan/Pelayanan Keuangan

Tunjangan dan Lain-lain

Asuransi kesehatan, Kasual (contoh: Kaos)

Lowongan pekerjaan di PT Anugerah Digital Indonesia lainnya

Nama Pekerjaan Kisaran Gaji Tgl Dibuka
Legal Compliance Manager - Peer to Peer Lending Rp. 23,000,000 - Rp. 28,000,000 11 Januari 2023 -
11 Februari 2023
Mandarin Translator Tidak disebutkan 11 Januari 2023 -
11 Februari 2023
Desk Collection Staff (Fintech P2P) Tidak disebutkan 25 Januari 2023 -
25 Februari 2023
IT Supervisor - Fintech Lending Rp. 9,000,000 - Rp. 12,000,000 03 Februari 2023 -
06 Maret 2023
Desk Collection Manager (Fintech P2P) Rp. 9,000,000 - Rp. 13,000,000 13 Februari 2023 -
16 Maret 2023
Relationship Manager Funding Tidak disebutkan 16 Maret 2023 -
16 April 2023
Desk Collection Staff (Fintech P2P) Tidak disebutkan 15 Mei 2023 -
15 Juni 2023
Mandarin Translator (Business Assistant) Rp. 8,500,000 - Rp. 11,500,000 24 Mei 2023 -
20 Juni 2023
Desk Collection Supervisor (Fintech P2P) Tidak disebutkan 31 Juli 2023 -
31 Agustus 2023
Mandarin Translator (Business Assistant) Tidak disebutkan 24 Agustus 2023 -
24 September 2023
Finance and Accounting Manager Tidak disebutkan 31 Oktober 2023 -
01 Desember 2023
CREDIT ANALYST STAFF Tidak disebutkan 10 November 2023 -
11 Desember 2023