Lowongan Customer Service Officer di PT Anugerah Digital Indonesia
Nama Perusahaan
PT Anugerah Digital IndonesiaLokasi
Jakarta RayaKisaran Gaji
Tidak disebutkanTgl Dibuka
31 Oktober 2023 - 01 Desember 2023Deskripsi Pekerjaan
Responsibilities
- Provide daily, weekly or monthly reports regarding incoming complaints
- Resolving product or service problems by clarifying complaints from customers; find the cause of the problem; choose and explain the best solution to solve the problem; Streamlining completion or adjustment; Follow up to ensure the issue is resolved
- Manage incoming calls in large numbers
- Contribute to the team by achieving the desired results
- Resolving consumer complaints by telephone, email, letter, or social media
- Managing social media platforms
- Handling notifications about regulatory changes, renewals, etc
Qualifications
- Candidate must possess at least a Bachelor's Degree
- Have 1-2 years of experience in Customer Service
- Strong ability to withstand pressure
- Have good communication and hospitality skills
- Have a good command of English
- Having Customer Service Certificate by AFPI or equivalent more preferable (P2P Lending)
- Able to work in individual and Team as well
Tingkat Pekerjaan
Pegawai (non-manajemen & non-supervisor)
Pengalaman Kerja
1 tahun
Spesialisasi Pekerjaan
Pelayanan, Layanan Pelanggan
Kualifikasi
SMA, SMU/SMK/STM, Sertifikat Professional, D3 (Diploma), D4 (Diploma), Sarjana (S1)
Jenis Pekerjaan
Penuh Waktu
Ukuran Perusahaan
51 - 200 pekerja
Industri
Perbankan/Pelayanan Keuangan
Tunjangan dan Lain-lain
Asuransi kesehatan, Kasual (contoh: Kaos)
Lowongan pekerjaan di PT Anugerah Digital Indonesia lainnya
Nama Pekerjaan | Kisaran Gaji | Tgl Dibuka |
---|---|---|
Legal Compliance Manager - Peer to Peer Lending | Rp. 23,000,000 - Rp. 28,000,000 | 11 Januari 2023 - 11 Februari 2023 |
Mandarin Translator | Tidak disebutkan | 11 Januari 2023 - 11 Februari 2023 |
Desk Collection Staff (Fintech P2P) | Tidak disebutkan | 25 Januari 2023 - 25 Februari 2023 |
IT Supervisor - Fintech Lending | Rp. 9,000,000 - Rp. 12,000,000 | 03 Februari 2023 - 06 Maret 2023 |
Desk Collection Manager (Fintech P2P) | Rp. 9,000,000 - Rp. 13,000,000 | 13 Februari 2023 - 16 Maret 2023 |
Relationship Manager Funding | Tidak disebutkan | 16 Maret 2023 - 16 April 2023 |
Desk Collection Staff (Fintech P2P) | Tidak disebutkan | 15 Mei 2023 - 15 Juni 2023 |
Mandarin Translator (Business Assistant) | Rp. 8,500,000 - Rp. 11,500,000 | 24 Mei 2023 - 20 Juni 2023 |
Desk Collection Supervisor (Fintech P2P) | Tidak disebutkan | 31 Juli 2023 - 31 Agustus 2023 |
Mandarin Translator (Business Assistant) | Tidak disebutkan | 24 Agustus 2023 - 24 September 2023 |
Finance and Accounting Manager | Tidak disebutkan | 31 Oktober 2023 - 01 Desember 2023 |
CREDIT ANALYST STAFF | Tidak disebutkan | 10 November 2023 - 11 Desember 2023 |