Lowongan Customer Relation Officer (Guest Relation Experiance) di PT Abc Cooking Studio Indonesia

Develop strong and trusted relationship with customers through timely and accurate communications ;

Managing member and non-member data base;

To Manage high volume of customer calls to ensure excellent customer service and satisfaction ;

Resolve customer/member issues in accurate and timely manner ;

Maintain and update documents related to customer/member accounts :

Provide data for management related to member profile :

Develop new business opportunities in every customer communication :

Validate and qualify new customers before referring to the appropriate sales team :

Assist in developing sales and marketing initiatives and retail business ;

Assist marketing teams in developing marketing materials ;

Generate customer/member lesson feedback on periodic basis.

Bachelor's degree in Hospitality, Hotel Management, Marketing, Communications, Public Relation or related field

1-2 years experiences in Guest Relation on Food & Beverage/Hotel Company

Impeccable grooming and appearance to maintain a neat as specified in the Grooming Standards for Customer Relation staff.

Maximum 30 years old

Written and oral with proficiency in English is essential 

Strong oral and written communication skills

Excel in Negotiation, Communication, Strategical and Analytical thinking

Results-oriented with strong analytical skills

Deep understanding of CRM systems and best practices

Computer literate with excellent presentation skills and highly sophisticated communication skill.

Willing to travel around Jakarta and can join ASAP