Lowongan Customer Service Staff - Jakarta di PT Yes Logistics Indonesia

• Candidate must possess at least Bachelor's Degree in any field.
• Required language(s): English is a must.
• At least 1 Year(s) of working experience as Customer Service in freight forwarding is required for this position.
• Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.
• Good team work and interpersonal skill.

Customer Services Export & Import :

• Communication to Customer and Agent over seas
• Check Schedule vessel / flight and informed to Customer and or Agent over seas
• Received Shipping Instruction from Customer and or Agent over seas
• Process space booking to Shipping lines / co-loader / Airlines (IATA agent airlines)
• Provide DO to Customer and or agent over seas
• For Cs Import , checking draft both BL and or awb and provide to customer and or agent over seas
• For Cs import, communication to shipping lines / co-loader for NOA
• For Cs Import, send pre notice to customer ( consignee )
• Maintain services to Customer
• Solve problem for Customer

Customer Services Doc / Operational Doc Export & Import :

Export Doc :

• Get hand over from Cs Export for final Shipping Instruction from Customer
• Submit final SI to Shipping lines / co-loader / airlines ( IATA Agent airlines )
• Prepare draft HBL /Hawb to Customer, check draft MBL
• Prepare draft PEB ( if any )
• Control trucking to get in CY ( if any )
• Send draft both BL to agent overseas
• Submit manifest outbond online
• Issue HBL after get confirm from Customer
• Send pre alert to agent overseas both BL and C.invoice + Packing List
• Prepare advance request payment to Finance
• Issue Invoice to customer and copy to Finance
• Closing job in system YES.

Import Doc :

• Get hand over document from Cs Import
• Submit manifest inbond online
• Contact and or email to shipping lines/ co-loader / warehouse airlines for get information DO charges
• Prepare all supporting document such like Surat Tugas Kepabeanan, Surat Tugas Pengambilan Do, and each from Customer (consignee )
• Check draft PIB for Customer until get SPPB
• Prepare advance request payment to finance
• Collect all document from Operational Field for EIR /SP2
• Submit guarantee container
• Issue Invoice to customer ( consignee ) and copy to Finance
• Control trucking (If any ) to Customer (consignee)
• Closing job in system YES