Lowongan Product Implementor di PT Esensi Solusi Buana

About the role:

As Product Implementor, you will be responsible for providing a seamless product implementation at Events supported by ESB, acting as a bridge between our product and customer.

What youll do (Responsibilities):

• Explaining and Assisting merchants on board to ESB Product, including but not limited to data migration, preparation meeting, product usage scenario.
• Setup the ESB product in the merchants area.
• Conduct training to the respective users.
• Assisting Other Directorate to organize and prepare things needed for every Event.
• Handling complaints, issues, and questions escalated from the customer care team.
• Gathering feedback on product usage to be escalated as an enhancement request.
• Completing every task assigned to the implementor regarding product implementation.