Lowongan Tenant Relation Senior Staff (AEON MALL DELTA MAS) di PT Aeon Mall Indonesia

Job Requirements:

• Bachelor's degree in any major.
• At least 2 Year(s) of working experience in Tenant Relations/Customer Service in retail/Mall or Apartment
• Age maximum 30 years old
• Good communication in English both written and spoken
• Good appearance and good communication skills, negotiation, handling complaints, service-oriented, fast response and leadership
• Have adequate experience in developing and maintaining relationships with tenants and brands (national & foreign clients).
• Excellent organizational skill and communication skills
• Able to work under pressure, act quickly, has a high sense of responsibility and can keep the deadline
• Willing to work in Cikarang Area (Delta Mas)
• Willing to commute/mutation/rotation to another Project Mall/other company within 1 group
• Applicants must be willing to work in shift time/weekend / public holiday

Job Description:

• Conduct daily check list on tenant store condition include checks on physical condition (store front, store hygiene, tidiness of goods arrangement, store poster promotion, etc) and store activities (store opening/closing hours, stock opname, etc)
• Do daily check list on tenant store condition are in accordance with applicable regulations and actively coordinate with tenants if there an inappropriate
• Identify, handle and actively coordinate regarding tenant complaint with Tenant Relation Team & other related department for completion action & improvement
• Monitor and evaluate status of completion action regarding tenant complaints, ensure the complaint has been completed
• Provide daily report regarding daily operational activity and actively coordinate with colleagues who duty next
• Provide and handle administration duties on tenant related such as correspondence, filing, forms, etc for support the smoothness tenant operational activity and updated sales tenant database
• Maintain good relationships with tenants and give support on their issues (boosting promo tenants, cross promotion tenant to tenants, design special program and coordinate with marcomm team/ PR to push tenant promo, get exposure, traffic, and sales)
• Provide tenants with general information (about building facilities, and events) and keeping the facilities of tenants in order to remain properly
• Liaise and performing active communication with all internal parties in AEON MALL in order to run smoothly mall operation activity in order to reach customer satisfaction