Lowongan IT Application Support di PT Bumi Amartha Teknologi Mandiri

Job Requirements:

• Bachelor's degree in Computer Science
• Minimum 3 years of experience as Application Support
• Experienced in support role from Banking / Switching / Payment Gateway industry is preferred
• Good understanding and having experience on customer/user service handling
• Experience in tracking and perform follow up to respective parties
• Experience in preparing documentations, reports and presentation
• Understand the system development life cycle
• Having basic knowledge in mobile and web programming
• Familiar with Banking application and database eq : SAS, SQL Server, Oracle, etc
• Having basic IT Infrastructures (Server, Network, Firewall, Security) knowledge
• Familiar e in web service integration (SOA, SOAP, REST, JSON, XML)
• Having Knowledge in ISO messages, and payment gateway
• Proficient in English both verbal and written

Job Descriptions:

• Act as first level support for multiple internal facing and external facing Applications 
• Provide support on user queries or data request related to in scope applications
• Liaise with L2 application support or other respective parties for any issues required escalation
• Ensure system alerts received or unusual monitoring items are escalated properly and in a timely manner
• Coordinate with L1 Ticket Dispatcher for latest update of ticket status information
•  Perform daily checklist and sanity test
• Support ad-hoc LV activities for related Change Requests
• Prepare regular report and documentation where required