Lowongan IT Operational di PT Inovasi Daya Solusi

• Provide helpdesk services to our customers
• Manage and progress customers support emails and calls
• Document problems and activity and solution for each case
• Communicate the status of issues and escalate to appropriate team members
• Process of work with customers and team to investigate, test and develop solutions and workarounds to resolve customer issues / requests.
• Perform in-depth analysis of application user issues to determine causes and solutions

Qualifications:

• Candidate must possess at least Diploma from reputable university majoring Computer Science / Information Technology or equivalent
• Proficiency in PHP, Database MySql & Sql Server
• Strong verbal and written communication
• Min 1 year support desk / Database experience 
• Excellent analytical skill and team player
• Good network infrastructure knowledge is an advantage