Lowongan Network Security Engineer di PT Ntt Indonesia Technology

Job Description(s):

• Proactively monitors the work queues
• Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA
• Update tickets with resolution tasks performed
• Identify, Investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
• Provide second level support to all incidents, requests and identify the root cause of incidents and problems
• Communicate with other teams and clients for extending support
• Execute changes with clear identification of risks and mitigation plans to be captured into the change record
• Follow the shift hand over process highlighting any key tickets to be focussed along with a handover of upcoming critical tasks to be carried out in the next shift
• Escalate all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management
• Work with automation teams for effort optimization and automating routine tasks
• Coach Service Desk and L1 teams for technical and behavioural skills
• Establish monitoring for client infrastructure
• Identify problems and errors before they impact a client’s service
• Lead and manages all initial client escalation for operational issues
• Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals
• Plan and execute approved maintenance activities
• Audit and analyse incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produce trend analysis reports for identifying tasks for automation, leading to reduction in tickets and optimization of effort

Job Requirement(s):

• Diploma/Bachelor degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent minimum IPK of 3.00
• Minimum 4 years of working experience in the related field is required for this position
• Having good knowledge about PaloAlto/ Checkpoint/ Skybox/ F5
• Having a certificate PCNSE/CCSE/CCNP/NSE7 is a must
• Willing to work in Banking Project / FSI
• Hard worker, able to work under pressure
• Able to work in a team, self-motivated, have strong desire to learn
• Experienced in handling complex and large customer security network, Solid understanding in security compliance reference
• Good communication and interpersonal skills
• Fluent in English, spoken and written