Lowongan Loyalty Program Team Leader di PT Pacific Place Jakarta

Main Accountabilities: 

• Maintain the quality of existing performance standards by monitoring self-appearance, equipment, attitude, and service to guests.
• Ensuring all the daily operational needs at the gold-member booth are always ready and at the highest level of quality service
• Ensuring proper daily database management of Loyalty Program members and ensuring that all information is updated accordingly on a daily basis, for a seamless internal communication
•  Make a daily report based on daily transaction and activities related to the CRM system
• Ensuring the Gold member satisfaction at highest rate by becoming a personal assistant
• Operate CRM system during operational based on temporary promo
•  With Loyalty Program Supervisor provide administrative support in regards to HR matters, recognition from customers
• Assist Loyalty Program Supervisor to motivate, train and counsel for the progress of the team

Requirements:

• D3 All Major
• Minimum 1 years experience in Hospitality Industry and / or Retail industry 
• Knowledgeable in fashion, food, retail industry (shopping mall) market trends
• Excellent Customer Service skill, and a Service Oriented people person.
• Good communication skill (Spoken & Written: Indonesian, English, etc). Other languages is a plus
• Data Entry skill. Attention to Details.
• Basic computer skills (MS Word, Excel as user)
• Organizing skill