Lowongan Sr. Business Analyst – CRM di PT Rich Products Indonesia

Rich Products Corporation is a Multi-National Corporation (MNC) with over 11,000 associates worldwide and is a leading supplier in the foodservice, in-store bakery, retail and industrial marketplaces. We specialize in the manufacturing of an extensive array of delicious products to satisfy the appetite of customers in more than 100 countries and six continents.

An exciting opportunity has arisen for a dynamic, creative, results-driven, and professional Sr. Business Analyst CRM to join Rich's family. This great opportunity is best suited for an energetic and aspiring person who wants to be part of a global organization. Reporting directly to Sr. IT Manager Demand Creation, you will be responsible to adapt the system's application to meet business requirements.

Key responsibilities will include but are not limited to:

• Support implement NorthStar-Salesforce project include MVP & New capability into Asia Pacific region
• Verify and analyze business requirement, and work with Salesforce WHT technical team & vendor to satisfy user requirement
• Work with WHQ & regional IT team & vendor to make sure on-time delivery CRM project
• User training, train the system user to make sure better understand system functionality
• Provide daily support to Salesforce regionally
• Monitor system usage and encourage user adoption

Job Requirements:

• Bachelors degree in International Trading, Information Technology or Computer Science;
• Minimum 3 years Sales, Marketing or Service area, 2 years Salesforce experience;
• Food Industry, or FMCG Industry prefer;
• Fluent in English (speaking, writing, and reading)
• Salesforce Admin, Sales Cloud Certification

Technical Skills

• Basic Salesforce admin knowledge include permission control, automation tool (like Flow, Process Builder, Workflow) etc.;
• Familiar with Agile methodologies, including Scrum and Kanban.
• Microsoft Office proficiency

Communication & Collaboration

• Collaborate with WHQ technical team & vendor to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes;
• Ensure written and verbal communication is clear and concise;
• Can cohesively work in a team;
• Can manage conflict and constructively resolve issues;
• Can adapt to change and rally personnel around change;
• Trains less experienced colleagues.

Personal Attributes

• Good interpersonal skills;
• Ability to conduct research into a wide range of computing issues as required;
• Highly self-motivated and directed;
• Results driven and oriented with a keen attention to detail;
• Proven analytical and problem-solving abilities;
• Possess an agile mindset open to adaptation based on experience and feedback.

You will find yourself working in a welcoming, family, and friendly performance culture where positive results are recognized and rewarded. Please apply to be part of this wonderful worldwide organization.

THE WHOLE RECRUITMENT PROCESS WILL BE CONDUCTED IN ENGLISH. ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED.

Rich Products Indonesia wishes to thank all prospective applicants for taking the time to apply for the role.