Lowongan Managed Services Engineer di PT Ntt Indonesia Technology

Job Requirements:

• Must be willing to work in Sorowako, Makassar, Bahodopi & Pomala or Sumbawa
• At least 3 years of working experience in IT Support required for this position.
• Fluent in Ms. Office (Outlook, Word, Excel, Power Point, & Visio).
• Fluent in English (speaking & writing).
• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
• Vocational High School (SMK IT).
• CCNA is preferred.
• Relevant certifications.

Key Roles and Responsibilities:

• Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems.
• Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems.
• Monitors client infrastructure and solutions.
• Identify problems and errors prior to or when they occur.
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigate first line incidents assigned and identify the root cause of incidents and problems.
• Fulfil approved requests following agreed procedures.
• Provide telephonic or chat support to clients when required.
• Execute approved maintenance activities including patching and configuration changes.
• Follow the required handover procedures for shift changes to ensure service continuity.
• Report and escalate incidents where necessary.
• Ensure the efficient and comprehensive resolutions of incidents and requests.
• Proactively identify opportunities for work optimization.
• Update existing knowledge articles or create new ones.
• Identify opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.