Lowongan Service Delivery Agent (Indonesia) di PT Haud Systems Indonesia

POSITION: SERVICE DELIVERY AGENT

We are searching for dynamic Service Delivery Agents with excellent communication skills!

This role will be tasked with ensuring proper monitoring control and reporting of HAUDs customers traffic. The main purpose of the 24/7 Service Delivery Team is to ensure effectiveness in the solutions and services provided by HAUD and deliver on promised targets and SLAs.

The candidate will benefit from company provided training usually held in its offices in Europe and/or Asia. Such training could be system specific as well as personal development training on technologies as required by the company.

• Perform regular scheduled testing using handphone and computer
• Collect data for analysis and reports
• Create reports using Word and Excel
• Liaise internally with the commercial and technical departments regarding client and system data
• Monitoring and analysis of messaging traffic and rule implementation
• Proactively provide feedback and findings from analysing data
• To perform shift work duties on a 24x7 basis from Monday to Sunday including public holidays

Requirements

• Proficiency in spoken and written English
• Computer literate with excellent knowledge of MS applications, particularly MS Excel
• Previous experience in business operations/customer service or support role will be considered an asset
• Knowledge of the telecommunication industry will also be considered an asset
• Able to perform shift work duties 24x7 Monday to Sunday and public holidays and field work whenever necessary
• Key characteristics: multitasking, resourcefulness, self-motivated, ability to learn new things

Benefits

• Annual Performance Bonus (based on company and individual KPIs)
• Private Medical Insurance (family)
• Trvel Allowance
• Wellbeing Allowance
• Learning and Development Programme
• Staff recognition and career growth
• Shift working model (Jakarta)
• International and multi-cultural working environment
  

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUDs complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, thats why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.