Lowongan Key Account Manager ID di PT Intrepid Ecommerce Services

About Intrepid:

Intrepid Group (***************), an Ascential company (***************) is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. 

We are part of Ascential,  a global leader in information, analytics and eCommerce optimization. Together with Ascential, Intrepid is growing rapidly, with many exciting opportunities to work with leading brands and ecommerce platforms across multiple categories. By joining us, you’ll get to experience what it takes to drive a successful ecommerce business end to end.

The role

As a Key Account Manager, you will be responsible for managing and growing the ecommerce business of one or multiple brands across all ecommerce platforms in Malaysia. As the brand’s main point of contact and trusted advisor, you create the ecommerce strategy and annual plans for your brands and take ownership of their business like it is yours. You negotiate with brand and platform stakeholders to maximize the attractiveness of propositions for consumers and exposure for the brand, in order to grow the business. You have a firm grasp of e-commerce fundamentals, digital marketing, campaign development and the growth levers that the different marketplaces offer. You coordinate with our different in-house teams and ensure that collectively you make your brand(s) successful. 

You are responsible for account NMV and revenue growth and work closely with the business development team to explore how your brands can benefit from additional services. 

Your responsibilities include:

• Support Category Managers to give appropriate commercial solution for brand
• Provides input for action plans based on market trend to deliver business results timely
• Build long term relationship by creating value, opportunities for growths, customer acquisitions, brand building for brand
• Drive brand participation by educating platform program opportunities

• Grow account NMV and revenue
• Build strong relationships with your brand and platform counterparts 
• Deliver expert recommendations on the best strategy / promotions / growth levers for brands
• Develop annual growth plans and activation calendars and campaign proposals 
• Manage cross-functional team to drive brand performance (Content, Store management, Operations, Chat) 
• Ensure all brand / store KPIs are met
• Collaborate on onboarding and growth plans for new brands
• Collaborate with management on NMV goals, planning and forecasting 
• Work together with Intrepid leadership to ensure account retention and growth

Who We Look For – The Ideal Profile

• University degree
• Proficient in English
• Minimum 1-2 years of relevant work experience in e-commerce, ideally with a platform (Lazada, Shopee, etc), with another enabler, or with a brand or distributor
• Strong interpersonal, relationship and communication, listening and negotiation skills
• Strong e-commerce knowledge and analytical skills
  
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
• Experience in e-commerce campaign plans
• Good excel and power point and communication skills

What do we offer

• Competitive salary package, performance-based bonus
• Key external facing position in a fast-growing international e-commerce company that has strong momentum and strong competitive differentiators (team, technology, regional footprint), this role offers an exciting growth journey and opportunity to co-create our success story
• You will work with leading brands across different categories to shape their presence across all e-commerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem
• Ample opportunity for personal and professional development, both on the job and through regular training (e-commerce topics, soft skills and leadership training)
• English speaking environment, open, collaborative and fun culture, and a nice & centrally located office (*currently hybrid)