Lowongan Head – Sales & Operations ( Student Placement) di PT Idp Consulting Indonesia

Nama Perusahaan

PT Idp Consulting Indonesia

Lokasi

Jakarta Raya

Kisaran Gaji

Tidak disebutkan

Tgl Dibuka

27 Maret 2023 - 27 April 2023

Foto PT Idp Consulting Indonesia

  • Idp Consulting Indonesia
  • Idp Consulting Indonesia
  • Idp Consulting Indonesia
  • Idp Consulting Indonesia
  • Idp Consulting Indonesia
  • Idp Consulting Indonesia
  • Idp Consulting Indonesia
  • Idp Consulting Indonesia
  • Idp Consulting Indonesia

Deskripsi Pekerjaan


POSITION PURPOSE

  1. Achieve the short term goals in assigned offices for Student Placement & execute the long term strategy of the company to strengthen its position as leading student placement service provider. This to be achieved by finding the right balance between local needs of customers and global operating model. 
  2. Strengthen the leadership position for Australia and build IDP to be the a leading player in Multi Destination
  3. To provide strong business leadership, instilling IDP’s vision for the organisation and a performance driven culture with the office based teams
  4. Provide mentoring, coaching, ongoing communication thereby driving for high engagement and excellent business results
  5. With Marketing and destination teams develop and implement destination wise pipeline goals.
  6. Build strong client support through ongoing engagement and client relations.
  7. Build strong working matrix relationships with country teams in Kuala Lumpur - destination, finance and marketing to deliver optimal results
  8. Support the IELTS candidate registrations across offices.
  9. Contribute to building a world class operating environment by exhibiting a collaborative but decisive operating style.

  Key KPI’s-

  • Achieve targets for Leads, Applications, Student’s Placed – by office, by destination and by intake.
  • Australia & MD client satisfaction ratings
  • Staff Engagement ratings
  • Maintain trained and certified counsellor numbers by destination across assigned offices
  • Effectively implement global priority projects at country/office ( example Application system etc)
  • Be a productive and effective member of country leadership team and supporting CD through exhibiting a collaborative operating style but ensuring that decisions are taken on time

RESPONSIBILITIES 

Key Responsibility

Business & Sales Management

1. Drive the development and implementation of office based business plans which address country needs and are aligned to IDP’s strategic milestones.

2. Set and monitor office level KPIs to support the implementation of the zones business plan

3. Improve zone business performance by identifying and maximising opportunities for leverage across offices of knowledge, skills and infrastructure

Financial Management

1. Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone. With finance team, monitor results and initiate corrective action where required.

2. Collaborate with Finance and Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline and revenue forecasts for all offices within the country.

Sales Performance

1. Develop and maintain a strong sales and service culture within the business.

2. Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.

3. Collaborate with Destination Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.

4. Establish best practice frameworks and mechanisms based on IDP’s core SOP model

5. Lead and support Offices to improve Sales productivity through the implementation of global CRM system adoption, pipeline management, conversion benchmarks. Improve sales skills through training.

Service Standards

1. Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the offices.

Global Participation

1. Drive and guide the offices participation in and execution of global improvement projects where applicable.

People

1. Develop a strong Office management , Counselling, Sales team to oversee the creation of a dynamic, inclusive work place, building the culture while recognising and celebrating innovation success and achievement

2. Build a performance driven culture

Key Relationships

1. Manage and maintain key relationships with clients, and where necessary with government entities ( DIAC, Australian high commission)

2. Where required, represent IDP Indonesia in forums and events of regional/global significance ( ex- AIEC, Going Global etc).

Communications

1. Speedily determine when an issue needs to be escalated to the Supervisor for resolution

2. Proactively provide timely feedback and advice to the Supervisor on the management of offices and on issues arising from competitor activities, changing business environments, change in student visa policies etc

Compliance

1. With support of Finance team manage business systems and processes to ensure that all financial accounting obligations are met to the standard set by IDP and in line with local laws and accounting standards

2. Integrate compliance requirements into staff performance appraisals and annual objectives

WHAT WE'RE LOOKING FOR

  • Bachelor’s or equivalent degree
  • Demonstrated skill in managing multiple offices in a customer facing MULTINATIONAL COMPANY with experience in developing business plans, budgets and skills to monitor, review and report on progress.
  • Proven ability to motivate and lead multi office based team to achieve demonstrable outcomes.
  • Practical experience in managing diverse stakeholders (clients & students) – with diverse interests – to their satisfaction, but always keeping to the ultimate goal of the organisation.
  • Strong problem resolution skills
  • Experience in working with CRM systems will be desirable
  • A strong, ethical leader who acts with integrity and in the best interests of the business.
  • Respects diversity in employees
  • Excellent presentation and communication skills
  • Good written and verbal English skills

Tingkat Pekerjaan

Manajer/Asisten Manajer

Pengalaman Kerja

9 tahun

Spesialisasi Pekerjaan

Penjualan / Pemasaran, Penjualan - Korporasi

Kualifikasi

Sarjana (S1)

Jenis Pekerjaan

Penuh Waktu

Ukuran Perusahaan

51 - 200 pekerja

Industri

Pendidikan

Tunjangan dan Lain-lain

Asuransi Gigi, Asuransi kesehatan, Asuransi kesehatan + BPJS Kesehatan, Formal (Kemeja), Full Time 8.00 - 16.30 WIB

Lowongan pekerjaan di PT Idp Consulting Indonesia lainnya

Nama Pekerjaan Kisaran Gaji Tgl Dibuka
Contact Centre Team Leader Tidak disebutkan 13 Januari 2023 -
13 Februari 2023
Education Counsellor (UK) - Medan Tidak disebutkan 13 Januari 2023 -
03 Februari 2023
Education Counsellor (Canada) - Bandung Tidak disebutkan 13 Januari 2023 -
03 Februari 2023
Education Counsellor / Consultant (Australia) - Surabaya Tidak disebutkan 11 Januari 2023 -
11 Februari 2023
Education Counsellor / Consultant (UK) - Bali Tidak disebutkan 11 Januari 2023 -
11 Februari 2023
Education Counsellor / Consultant (UK) - Pondok Indah Tidak disebutkan 11 Januari 2023 -
11 Februari 2023
Education Counsellor / Consultant (UK) - Kelapa Gading Tidak disebutkan 11 Januari 2023 -
11 Februari 2023
Digital Marketing & Marketing Automation Officer Tidak disebutkan 10 Januari 2023 -
10 Februari 2023
Education Counselor (Australia) - Kelapa Gading Tidak disebutkan 06 Januari 2023 -
21 Januari 2023
Education Counsellor (UK) - Pekanbaru Tidak disebutkan 05 Januari 2023 -
20 Januari 2023
Education Counsellor (UK) - Semarang Tidak disebutkan 05 Januari 2023 -
20 Januari 2023
Education Counsellor (UK) - North Jakarta (PIK) Tidak disebutkan 05 Januari 2023 -
20 Januari 2023
Education Counsellor (UK) - Makassar Tidak disebutkan 05 Januari 2023 -
20 Januari 2023
Education Counsellor (Canada) - Kuningan Tidak disebutkan 02 Januari 2023 -
23 Januari 2023
Education Counsellor (UK) - Bandung Tidak disebutkan 16 Januari 2023 -
16 Februari 2023
Education Counsellor (UK) - Kuningan Tidak disebutkan 20 Januari 2023 -
20 Februari 2023
Head – Sales & Operations ( Student Placement) Tidak disebutkan 23 Januari 2023 -
23 Februari 2023
Education Counsellor (UK) - Semarang Tidak disebutkan 26 Januari 2023 -
26 Februari 2023
Education Counsellor (Canada) - Surabaya Tidak disebutkan 26 Januari 2023 -
26 Februari 2023
Education Counsellor (UK) - Pekanbaru Tidak disebutkan 26 Januari 2023 -
26 Februari 2023
Education Counsellor (UK) - Kuningan Tidak disebutkan 26 Januari 2023 -
26 Februari 2023
Education Counsellor (UK) - Surabaya Tidak disebutkan 26 Januari 2023 -
26 Februari 2023
Education Counsellor (Canada) - Kuningan Tidak disebutkan 26 Januari 2023 -
26 Februari 2023
Education Counsellor - Australia (Medan) Tidak disebutkan 30 Januari 2023 -
02 Maret 2023
Education Counsellor (Australia) - Malang Tidak disebutkan 16 Februari 2023 -
09 Maret 2023
Area Manager/ Regional Sales Manager - Student placement Tidak disebutkan 06 Februari 2023 -
09 Maret 2023
Office / Branch Manager - Surabaya Tidak disebutkan 18 Februari 2023 -
11 Maret 2023
Office / Branch Manager - Semarang Tidak disebutkan 08 Februari 2023 -
11 Maret 2023
Education Counsellor - Australia (Bandung) Tidak disebutkan 19 Februari 2023 -
12 Maret 2023
Contact Centre Agent Tidak disebutkan 10 Februari 2023 -
13 Maret 2023
Head – Sales & Operations ( Student Placement) Tidak disebutkan 05 Maret 2023 -
26 Maret 2023
Education Counsellor / Consultant (Australia) - Surabaya Tidak disebutkan 09 Maret 2023 -
30 Maret 2023
Education Counsellor / Consultant (UK) - Semarang Tidak disebutkan 09 Maret 2023 -
30 Maret 2023
Education Counsellor (UK) - Bandung Tidak disebutkan 09 Maret 2023 -
30 Maret 2023
Education Counsellor (Canada) - Bandung Tidak disebutkan 09 Maret 2023 -
30 Maret 2023
Education Counsellor / Consultant (UK) - Kelapa Gading Tidak disebutkan 10 Maret 2023 -
31 Maret 2023
Office / Branch Manager - Surabaya Tidak disebutkan 02 Maret 2023 -
02 April 2023
Office / Branch Manager - Semarang Tidak disebutkan 02 Maret 2023 -
02 April 2023
Education Counsellor (UK) - Surabaya Tidak disebutkan 03 Maret 2023 -
03 April 2023
Education Counsellor (Canada) - Surabaya Tidak disebutkan 08 Maret 2023 -
08 April 2023
Education Counsellor - Australia (Bandung) Tidak disebutkan 29 Maret 2023 -
13 April 2023
Education Counsellor (Australia) - Malang Tidak disebutkan 29 Maret 2023 -
13 April 2023
Education Counsellor (Australia) - Makassar Tidak disebutkan 29 Maret 2023 -
13 April 2023
Area Manager/ Regional Sales Manager - Student placement Tidak disebutkan 13 Maret 2023 -
13 April 2023
Education Counsellor (Canada) - Pondok Indah Tidak disebutkan 29 Maret 2023 -
29 April 2023
Education Counsellor (Australia) - Pondok Indah Tidak disebutkan 29 Maret 2023 -
29 April 2023
Education Counsellor / Consultant (Australia) - Surabaya Tidak disebutkan 30 Maret 2023 -
30 April 2023
Education Counsellor / Consultant (UK) - Semarang Tidak disebutkan 30 Maret 2023 -
30 April 2023
Education Counsellor (UK) - Bandung Tidak disebutkan 30 Maret 2023 -
30 April 2023
Education Counsellor (Canada) - Bandung Tidak disebutkan 30 Maret 2023 -
30 April 2023
Office / Branch Manager - Semarang Tidak disebutkan 03 April 2023 -
04 Mei 2023
Education Counsellor - Australia (Semarang) Tidak disebutkan 21 April 2023 -
06 Mei 2023
Education Counsellor - Australia (Bandung) Tidak disebutkan 23 April 2023 -
14 Mei 2023
Education Counsellor / Consultant (UK) - Kelapa Gading Tidak disebutkan 23 April 2023 -
14 Mei 2023
Education Counsellor (Australia) - Makassar Tidak disebutkan 24 April 2023 -
15 Mei 2023
Education Counsellor (Australia) - Malang Tidak disebutkan 18 April 2023 -
19 Mei 2023
Education Counsellor (UK) - Bandung Tidak disebutkan 18 Mei 2023 -
02 Juni 2023
Education Counsellor (Canada) - Bandung Tidak disebutkan 18 Mei 2023 -
02 Juni 2023
Education Counsellor (Canada) - Pondok Indah Tidak disebutkan 19 Mei 2023 -
03 Juni 2023
Education Counsellor / Consultant (UK) - Semarang Tidak disebutkan 27 Mei 2023 -
11 Juni 2023
Education Counsellor (Australia) - Kuningan Tidak disebutkan 27 Mei 2023 -
11 Juni 2023
Education Counsellor - Australia (Medan) Tidak disebutkan 27 Mei 2023 -
11 Juni 2023
Education Counsellor - Australia (Bandung) Tidak disebutkan 28 Mei 2023 -
12 Juni 2023
Education Counsellor (Australia) - Makassar Tidak disebutkan 28 Mei 2023 -
12 Juni 2023
Education Counsellor (Australia) - Pondok Indah Tidak disebutkan 26 Mei 2023 -
16 Juni 2023
Education Counsellor (Australia) - Malang Tidak disebutkan 19 Mei 2023 -
19 Juni 2023
Education Counsellor (Canada) - Pondok Indah Tidak disebutkan 28 Juli 2023 -
28 Agustus 2023
Education Counsellor (UK) - Bandung Tidak disebutkan 03 Agustus 2023 -
03 September 2023
Education Counsellor (Australia) - Tangerang (Gading Serpong/BSD) Tidak disebutkan 04 Agustus 2023 -
04 September 2023
Education Counsellor (Australia) - Surabaya Timur Tidak disebutkan 04 Agustus 2023 -
04 September 2023
Counsellor (UK) - Tangerang (Gading Serpong/BSD) Tidak disebutkan 04 Agustus 2023 -
04 September 2023
Education Counsellor (UK) - Surabaya Timur Tidak disebutkan 04 Agustus 2023 -
04 September 2023
Education Counsellor (UK) - Pekanbaru Tidak disebutkan 10 Agustus 2023 -
10 September 2023
Education Counsellor - Australia (Bandung) Tidak disebutkan 11 Agustus 2023 -
11 September 2023
Education Counsellor - Australia (Medan) Tidak disebutkan 11 Agustus 2023 -
11 September 2023
Office Manager - East Surabaya Tidak disebutkan 16 Agustus 2023 -
16 September 2023
Education Counsellor (UK) - Surabaya Tidak disebutkan 16 Agustus 2023 -
16 September 2023
Education Counsellor (Canada) - Pondok Indah Tidak disebutkan 25 Agustus 2023 -
25 September 2023
IT Executive Tidak disebutkan 29 Agustus 2023 -
29 September 2023
Education Counsellor (Australia) - Tangerang (Gading Serpong/BSD) Tidak disebutkan 01 September 2023 -
02 Oktober 2023
Education Counsellor (UK) - Surabaya Timur Tidak disebutkan 01 September 2023 -
02 Oktober 2023
Education Counsellor (UK) - Kuningan Tidak disebutkan 06 September 2023 -
07 Oktober 2023
Education Counsellor (UK) - Pekanbaru Tidak disebutkan 08 September 2023 -
09 Oktober 2023
Education Counsellor - Australia (Medan) Tidak disebutkan 12 September 2023 -
13 Oktober 2023
CD IELTS Operations Executive (Surabaya) Tidak disebutkan 15 September 2023 -
16 Oktober 2023
CD IELTS Operations Executive (Tangerang - Gading Serpong) Tidak disebutkan 15 September 2023 -
16 Oktober 2023
Education Counsellor (UK) - Surabaya Tidak disebutkan 15 September 2023 -
16 Oktober 2023
Education Counsellor - Australia (Medan) Tidak disebutkan 12 Oktober 2023 -
12 November 2023
CD IELTS Operations Executive (Tangerang - Gading Serpong) Tidak disebutkan 12 Oktober 2023 -
12 November 2023
IELTS Operations Executive (North Jakarta - Klp Gading) Tidak disebutkan 16 Oktober 2023 -
16 November 2023
Education Counsellor / Consultant (UK) - Pondok Indah Tidak disebutkan 16 Oktober 2023 -
16 November 2023
Education Counsellor (UK) - Bandung Tidak disebutkan 18 Oktober 2023 -
18 November 2023
Education Counsellor (Canada) - Pondok Indah Tidak disebutkan 20 Oktober 2023 -
20 November 2023
Office Manager - Bali Tidak disebutkan 23 Oktober 2023 -
23 November 2023
Education Counsellor (Australia) - Tangerang (Gading Serpong/BSD) Tidak disebutkan 31 Oktober 2023 -
01 Desember 2023
Education Counsellor (UK) - PIK Tidak disebutkan 31 Oktober 2023 -
01 Desember 2023
Education Counsellor (UK) - Surabaya Timur Tidak disebutkan 01 November 2023 -
02 Desember 2023
Office Multimedia Designer Tidak disebutkan 02 November 2023 -
03 Desember 2023
Education Counsellor (UK) - Kuningan Tidak disebutkan 03 November 2023 -
04 Desember 2023
Education Counsellor - Australia (Bandung) Tidak disebutkan 03 November 2023 -
04 Desember 2023
Education Counsellor (UK) - Pekanbaru Tidak disebutkan 03 November 2023 -
04 Desember 2023
Education Counsellor - Australia (Medan) Tidak disebutkan 09 November 2023 -
10 Desember 2023