Lowongan Technician Senior Supervisor di PT Optical Partners Indonesia

Serve optical Indonesia market with best in class end to end of after sales service for technical instrument support, starting from new product launch to after sales service

The successful candidate will show on achievement of providing customer support, demonstrate the value of instrument purchase to customer business value and support sales team sales target achievement

Key Responsibilities

• Responsible for the achievements of technical support to sales team and satisfaction of customers
• Align with sales team plan of new product launch, studying the technical package, mastering in instrument application both software and hardware in order to give technical advisory to sales team and customers
• Plan delivery schedule, installation and training plan to customer
• Manage data of instrument population, history of instrument service and plan proactive approach of preventive maintenance
• Work with supply chain team for parts availability
• Manage scheduling of Indonesia technician team, considering sales team and customer request
• To manage the technician administration, service estimation and billing the service as a sales revenue components for the sales department
• Monthly report for outstanding issue, scheduling been done and plan, cost incurred and invoice value to customers
• Set up and standard work flow, job scope, documentation and standard operational procedures for technician department
• Connected to regional instrument technical team for time to time support and knowledge enhancement of existing product and new product to come
• Developing technician team knowledge, motivation, skills and customer service orientation

Requirements:

• Should have 3-5 years prior at electrical or mechanical technical support or sales engineer role back ground 
• Understanding of the Optical industry is a plus
• Degree of Electrical or mechanical background
• Good technical skills and ability to lead small team of technicians
• Analytical skills, Business Acumen, Optometry knowledge is a plus
• Dynamic, motivated and self-driven also able to work well independently as well as in cross-functional teams
• Ready to business trip
• Written, reading and spoken English must.