Lowongan Hiring Program: Niagahoster Customer Success Masterclass di PT Web Media Technology Indonesia

Niagahoster Customer Success Masterclass (NCSM) is an online hiring program consisting of a short-course training program related to the basics of Customer Success skills. NCSM aims to support digital talent in upgrading their skills and being ready to become part of our Niagahoster. This hiring program has been successfully conducted before in 2022 and attracted many talents that resulted in a number of hires within the course of one week period.

Are you interested to join the event but still wondering about the Customer Success Position? If yes, we really encourage you to read our FAQs and which will cover frequently asked questions about the positions and the event.

• FAQ about Customer Success Specialist Position
• FAQ about Niagahoster Customer Success Masterclass Batch 2

At the end of the masterclass, you will have developed a set of deliverables that will enhance your Customer Success practice:

• Customer obsession approach to serve the customers
• Developing excellent and clear communication skills including the use of positive language, delivering bad news to the customers politely, and understanding the concept of going extra mile in serving the customers
• Enhancing your technical understanding about web hosting services
• Building resilience to face the different types of customers

Responsibilities of a Customer Success Specialist:

• Communicating with customers and solving their technical issues related to the website via live chat;
• Assisting customers with exact guidance and resolutions;
• Going extra mile for each customer is part of the job;
• Focusing on the customer’s success by offering additional services, tools, and products;
• Responding and checking abuse of service (spam/phishing);
• Constantly growing and learning IT every day to become a web hosting expert.

Job Requirements of a Customer Success Specialist:

• Strong English communication skills (C1 or higher)/TOEFL ITP (550)/IELTS (6,5)
• Proven motivation to develop skills in IT and customer-related skills
• Min Diploma in any field (IT field is a plus) or 1-2 years of experience
• Customer-focused, strong ambition to help customers and solve their problem
• Well-developed communication skills, confident, and collaborative
• Availability to work on a flexible schedule (full-time only, morning/day/night shifts)
• Having basic knowledge in the domain, hosting, blog, and website

Key benefits of the NCSM Bootcamp include: 

• 5 days of full virtual workshop sessions with experts in the IT Customer Success field
• Networking that will help you build your career
• An opportunity to become a full-time Customer Success Specialist in Niagahoster
• A certificate of participation and awards are given for the excellent achievers

How is it scheduled?

• Pre-Event - Pre-read Materials for Participants - February 10th - 12th, 2023
• Day 1 - Product Knowledge Fundamentals: Introduction to Accounts and Domains - February 13th, 2023 (13.00-15.00 GMT +7)
• Day 2 - The Expert’s Secret: Being Resourceful - February 14th, 2023 (13.00-15.00 GMT +7)
• Day 3 - Communicate as Customer Success - February 15th, 2023 (13.00-14.30 GMT +7)
• Day 4 - Multitasking as Essential Skill to SucceedFebruary 16th, 2023 (13.00-15.00 GMT +7)
• Day 5 - Company Values & NCSM Alumni Talk - February 17th, 2023 (15.00-16.30 GMT +7)
• Day 6 - Speed Hiring - February 20th, 2023 (09.00 - finished GMT +7)

Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!

• Customer Service
• Communications
• English Language
• Typing
• Problem Solving

At Niagahoster, we are balanced, collaborative, open, passionate and nurturing. Everyone at Niagahoster is driven by our company vision to to enable million of people around Indonesia to unlock the power of the internet by giving them the tools to learn, create, and grow. To achieve our vision we have a valuable mission by making life easier for website, developers and small, business customers and offering a stable, fast and simple website hosting solution at the price nobody can beat. We dedicate our daily life by a focus on customer centric, non-bureaucratic, lean&agile, and dynamic behaviors to accomplish our vision and mission.