Lowongan ITSM Consultant di PT Jasa Teknologi Informasi Ibm

Qualifications:

1. Strong understanding ITSM processes; ITIL Intermediate certified is mandatory
2. Effective communication, influencing, facilitation and documentation skills
3. Personal Attributes/Interpersonal Skills Strategic planning skills to determine business requirements, develop customer strategies and develop plans to achieve the business requirements identified. 
4. Experience writing business and technical documentation and contributing to proposals
5. Experience in one or more of the following areas: Process Excellence, Business Excellence; IT Service Management, IT Operations Management; IT Governance, Information Security; Service Delivery Management
6. Experience on ServiceNow and other ITSM tools
7. People management skills: setting goals, performance review, able engage with multiple level of teams

Job Descriptions:

1. Responsible for both consulting and operational engagements related in ITSM domain
2. Analyze client's business and user needs, priorities, document requirements, and make recommendations to Client Senior Leadership on how to apply best practices and methodologies to address priorities, policies, procedures, technical problems, and bottlenecks.
3. Apply excellence framework principles (ITIL, ISOs etc) to streamline business processes and optimize operational efficiencies. 
4. Ensure services are performed within established service levels and Key Performance Indicators (KPIs)
5. Define, develop, and implement policies, processes, and procedures aligned to standards, and frameworks
6. Develop templates, guidelines, and other job aids to use the implemented policies, processes, and procedures
7. Assess and formulate tool requirements to execute the processes and ensure all the processes are established within the client environment
8. Conduct periodic compliance audits / assessments against defined processes and various quality models such as ITIL, COBIT, ISO 20000, and various business excellence frameworks
9. Report, ensure, and facilitate closure of all non-conformities by driving corrective actions within client environment. 
10. Develop Metrics/KPIs and collect data related to the processes deployed and drive analysis and improvements based on recommendations
11. Contribute to internal best practices, processes, and methodology documentations
12. Provide support functionally on the development, implementation, and deployment of service management tools like ServiceNow, BMC Remedy, Manage Engine etc. 
13. Apply Service Process Management best-practices and methodologies in the development and implementation of IT Services