Lowongan Customer Service Officer (English speaking) Prabumulih di PT Teknologi Perdana Indonesia

We are the Maxim Indonesia.transportasi ojek. For several years we have been developing our service in Indonesia by constantly expanding our reach and attracting a solid user base. We do not stand still and are always looking for new ways to move our business forward.

This is your chance to work in a modern stable company, even if you have no experience! We will teach you everything that you need know about customer service and will pay for it.

You will not accept orders for trips, you will not make cold calls to customers either. Clients, drivers and passengers, will reach out to you themselves: they will come to the office or will leave a request in our mobile app. Your task will be to maintain communication with them and help in difficult situations.

The key tasks are:

• providing high-quality service to our riders\drivers and customers by processing their requests, feedback, complaints\claims, as well as assisting them in resolving day-to-day issues;
• work with the service rules violations;
• presenting our drivers and passengers with an offer of new conditions and promotions;
• participation in the implementation of advertising\promotional campaigns.

Why chose us?

• online training course from the first work day;
• stable payment without delays: start from 3.000.000 IDR - 3.500.000 IDR + increase depending on your own performance;
• trial period to decide if this job is for you or not;
• compact and well equipped office in Prabumulih;
• we are tech-savvy: our own Client Relation Management system, corporate news portal, blog and work messenger;
• an experience team of seniors that will help you improve your level of communication with clients;
• full-time job, 5 day working week: 09.00am - 18.00pm;
• possible career advancement and professional development.

This job is for you if:

• your English level is at least B1\B2 (intermediate\upper-intermediate);
• you are an active and sociable person who is able to communicate with others on different levels;
• you are able to easily find solutions to complex issues;
• you are good at multitasking.